Helpdesk, IT Support – Employee
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Job Description
Service Desk Agent handling IT support incidents for business clients. Collaborating with international teams in a remote work environment.
Responsibilities:
- Handling IT incidents for business clients (hardware, software, network, access rights)
- Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs
- Support for business‑critical applications and coordination with external service providers when necessary
- Professional customer communication and clear, easy‑to‑understand explanations of technical solutions
- Maintaining documentation and knowledge bases
- Proactive system monitoring
Requirements:
- You are IT‑affine and have basic knowledge of using PCs, smartphones, tablets, printers, etc.
- You know what is meant when the term IT security is mentioned
- Terms such as network, Windows client, access management, and collaborative software sound exciting to you
- Your English and Serbian language skills are strong enough that reading and learning technical material in these languages is no problem for you
- You tend to work accurately, take responsibility, and approach tasks in a solution‑oriented way
- You are reliable and place great value on teamwork
Benefits:
- Full‑time contract
- Paid training
- Fixed salary with the opportunity to earn monthly bonuses
- Additionally paid night shifts and additional compensation for work on bank holidays
- Professional and personal development opportunities with a globally active market leader
- International colleagues in a pleasant working atmosphere
- A 100% home‑office workplace
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