IT Manager – Infrastructure & Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Manager for BioPhorum managing Microsoft cloud infrastructure. Responsible for technical support and system improvements in a collaborative environment.
Responsibilities:
- Managing and maintaining our Microsoft 365, Azure and cloud infrastructure
- Administering Microsoft 365, Entra ID, Teams, SharePoint and endpoint management
- Providing responsive technical support and resolving complex user issues
- Strengthening our cybersecurity posture through practical security controls and best practice
- Managing device lifecycle, user access, patching, backups and business continuity activities
- Working with third-party IT providers to ensure excellent service delivery
- Identifying opportunities to improve resilience, automate processes and enhance the user experience
- Supporting infrastructure projects, upgrades and service improvements
Requirements:
- Strong hands-on experience supporting Microsoft 365 and Azure environments
- Experience administering Entra ID, endpoint management and collaboration platforms
- Excellent troubleshooting skills across cloud infrastructure, devices and user support
- Good knowledge of IT service management, patching, backups and change control
- Practical understanding of cybersecurity and operational risk
- Experience working with third-party suppliers and managed service providers
- The ability to prioritise competing demands while delivering an excellent service
- Experience with Dynamics 365, SharePoint and other SaaS business platforms would be advantageous, as would Microsoft, Azure, ITIL or cybersecurity certifications.
Benefits:
- A fully remote UK-based role with flexibility and work-life balance
- The opportunity to work with modern Microsoft cloud technologies
- A supportive, high-performing and trusted team
- The chance to influence and improve our technology landscape
- An organisation making a genuine impact within the global life sciences sector
- Opportunities for professional development and continuous learning
Similar Jobs
Helpdesk, IT Support – Mitarbeiter (w/m/d)
Service Desk Mitarbeiter supporting business customers with IT inquiries and ensuring high service quality. Requires basic IT knowledge and fluency in German and English.
Helpdesk, IT Support – Employee
Service Desk Agent handling IT support incidents for business clients. Collaborating with international teams in a remote work environment.
Senior Technical Project Manager II, IT
Senior Technical Project Manager leading complex IT initiatives at iRhythm, a digital healthcare company. Managing enterprise-scale programs in application development, cybersecurity, and data platforms.
Data Audit Specialist
Data Audit Specialist responsible for processing invoice audits and reconciliation tasks within brightfin software. Collaborating with teams for quality assurance and error resolution in telecom expense management.
Help Desk Technician
Help Desk Technician providing Tier 1 technical support for end users. Focus on Microsoft 365, Windows, and endpoint technologies for a technology company.
Enterprise Architect
Distinguished Solution Architect at Salesforce involving strategic architecture leadership and customer engagement. Leading complex solutions leveraging Salesforce platform and AI capabilities.
Help Desk Analyst
Help Desk Analyst providing software support to users and clients at Jump Tecnologia. Focusing on customer service and technological solutions in a growing tech company.
EDI Helpdesk Representative
EDI Helpdesk Representative at Gainwell, aiding healthcare providers through technological solutions. Engaging in inquiries and issue resolution to enhance Medicaid operations in Montana.
Patient Advocacy Audit Specialist
Patient Advocacy Audit Specialist ensuring quality assurance in patient advocacy tasks with Atlas Health. Focused on reviewing and auditing work for accuracy and compliance.
Technical Business Unit Manager
Manager overseeing alignment of customer and Jabil's technology road maps. Capable of enhancing client relationships and managing complex technology projects.
Technical Customer Support Professional, IngenieurIn / TechnikerIn – Systemplaner für die Gebäudetechnik (f/m/d)
Technical Customer Support Professional providing support for Trimble Nova in the building technology sector. Collaborating with clients to solve complex challenges in HVAC within the DACH region.
IT Manager
IT Manager leading a remote healthcare technology team focused on Palliative Care and Advance Care Planning. Overseeing IT operations and managing compliance in a HIPAA-regulated environment.
IT Support, Systems Administration
IT Support and Systems Administration role providing technical assistance remotely and onsite. Involves troubleshooting, managing user accounts, and IT service operations in a dynamic environment.
Senior IT Infrastructure Analyst
Senior Analyst responsible for managing IT infrastructure automation at Serasa Experian. Collaborating with global teams and supporting critical workflows management using Control-M.
Help Desk Specialist
Help Desk Specialist providing remote technical support to customers for the Federal Energy Regulatory Commission. Answering requests via phone and email, while resolving issues and maintaining documentation.
Logistics Invoice Audit Specialist
Logistics Invoice Audit Specialist auditing transportation invoices for accuracy and compliance. Remote position supporting Taconic Biosciences' logistics operations for approximately 3 months.
Help Desk Support Specialist
Help Desk Support Specialist providing comprehensive technical assistance for US Government customer. Collaborating closely with developers in an Agile environment and solving end-user problems.
IT Support – Operations Engineer
Remote IT Support & Operations Engineer providing proactive support for user IT issues across multiple managed clients. Collaborating with internal teams and ensuring efficient IT operations with a focus on security.
Technical Customer Support Associate
Customer Support Associate providing technical support for OMS clients in the UK and US. Joining a small team to enhance client experience with AI support tools and internal processes.
Technical Customer Support Agent – Temporary
Technical Customer Support Agent providing customer support and Tier 1 technical assistance. Addressing incidents and resolving user inquiries while maintaining a high level of customer service.