Manager, IT Operations
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Job Description
IT Manager leading a team of engineers for productivity platforms at Cision. Overseeing operations, governance, and continuous improvement for collaboration technologies.
Responsibilities:
- Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
- Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes.
- Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues.
- Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements.
- Manage day-to-day operations, administration, governance, and lifecycle management of enterprise application integrations and connected services.
- Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
Requirements:
- Bachelor’s degree in information technology, Computer Science, or related field, or equivalent professional experience.
- 7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
- 3+ years of direct people management experience leading technical teams.
- Strong technical expertise administering and supporting Microsoft 365 technologies.
- Experience supporting enterprise collaboration platforms such as Microsoft Teams, SharePoint Online, Slack, and Five9.
- Experience managing 24x7x365 technical operations 24x7x365 in a global enterprise environment.
- Experience leading platform migrations, consolidations, or digital transformation initiatives.
- Strong understanding of SaaS operations, governance, integrations, and lifecycle management.
- Strong organizational, communication, and stakeholder management skills.
Benefits:
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development
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