Helpdesk / IT Support – Specialist
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Job Description
Service Desk Mitarbeiter providing IT support and ensuring communication for business clients in a remote role. Position involves troubleshooting, ticketing, and client communication for technical issues.
Responsibilities:
- Handling IT incidents for business customers (hardware, software, network, access rights)
- Working in the ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA
- Supporting business-critical applications and coordinating with external service providers
- Professional customer communication and explaining technical solutions in an understandable way
- Maintaining documentation and knowledge bases
- Proactive monitoring of systems and responding to alerts
Requirements:
- IT-savvy with basic knowledge of PCs, smartphones, tablets, printers, etc.
- Knowledge of IT security and networking, Windows client, access management, and collaboration software
- Fluent in German and English (C1 level)
- Accurate, responsible, and solution-oriented working style
- Reliable and a good team player
Benefits:
- Permanent employment contract
- Full-time position
- Paid training
- Fixed salary with the opportunity to earn monthly bonuses
- Professional and personal development at an internationally active market leader
- International colleagues in a pleasant working environment
- Fully remote position (100% Home Office)
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