Helpdesk Support Specialist
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Job Description
Help Desk Support Specialist providing first-level technical support to end users in Nicaragua. Ensuring timely resolution of issues and a high-quality support experience.
Responsibilities:
- Provide Help Desk and IT support to end users in Windows-based environments.
- Receive, track, and resolve support tickets, ensuring accurate documentation and timely follow-up.
- Perform user management tasks in Windows Active Directory, including user creation, deactivation, and permission management.
- Deliver basic support for web and mobile applications, assisting users with access and functionality issues.
- Troubleshoot hardware, software, and access-related problems with a strong focus on end-user experience.
- Escalate complex issues when necessary, following established support processes.
- Communicate clearly and professionally with users to understand issues and provide effective solutions.
Requirements:
- 1–2 years of experience in Help Desk or IT Support roles (junior level).
- Hands-on experience providing Help Desk support in Windows environments.
- Practical knowledge of Windows Active Directory, including user lifecycle management and permissions.
- Experience working with ticketing systems and structured support workflows.
- Basic experience supporting web and mobile applications.
- Strong end-user–focused troubleshooting skills.
- Basic knowledge of SQL Server (approximately 1 year) or strong ability to learn quickly.
- Strong organizational skills and attention to detail.
- Advanced English proficiency (C1) — able to communicate confidently with users and teams in English.
Benefits:
- Competitive USD compensation
- Opportunities for continuous learning and career growth within IT and support teams.
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