Senior IT Engineer
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Job Description
Senior IT Engineer managing IT operations and support at Cresta, leveraging AI for contact centers and providing expert technical assistance to staff.
Responsibilities:
- Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability.
- Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA).
- Utilize Iru/Kandji for deployment and security of all company Mac devices.
- Manage and support Google Workspace applications.
- Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks.
- Design and implement integrations between various platforms and tools.
- Establish and enforce security protocols to protect company data.
- Provide expert-level technical support to staff.
- Lead IT projects from conception to completion, including system upgrades and migrations.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus.
- Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment.
- Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments.
- Advanced knowledge of Microsoft Intune, application deployment, device management.
- Advanced proficiency in administering Kandji, focusing on support and device policies, including integration with identity and access management solutions like Okta.
- Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration.
- Advanced scripting skills in languages such as Bash, Python, Go, Powershell, Terraform.
- In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager.
- Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure.
- Proven ability to work both individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting.
- Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments.
Benefits:
- competitive, location-based pay that reflects the market and what each individual brings to the table.
- equity
- comprehensive benefits package
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