IT Help Desk Specialist
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Job Description
IT Help Desk Specialist providing technical assistance to end-users across the organization. Troubleshooting software issues and maintaining IT systems remotely during US business hours.
Responsibilities:
- Provide day-to-day technical support to end-users via email, chat, or ticketing systems
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems, applications, and devices
- Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365)
- Support onboarding and offboarding of employees (account setup, equipment provisioning)
- Monitor and respond to IT support tickets in a timely manner
- Maintain IT documentation, SOPs, and knowledge base articles
- Assist with system updates, patches, and basic cybersecurity practices
- Escalate complex issues to senior IT personnel when necessary
Requirements:
- Proven experience in IT support, help desk, or technical support roles
- Strong knowledge of Windows and/or macOS environments
- Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.)
- Basic understanding of networking concepts (VPN, DNS, IP configuration)
- Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)
- Strong problem-solving and troubleshooting skills
- Excellent communication skills, with the ability to explain technical issues clearly
- Ability to work independently in a remote, fast-paced environment
Benefits:
- 100% remote work setup
- Exposure to international teams and systems
- Opportunity for contract extension based on performance
- Dynamic and collaborative work environment
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