IT Infrastructure Administrator
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Job Description
IT Infrastructure Administrator supporting core IT operations across end‑user support and identity management at Electrosonic. Collaborating with senior IT staff to provide secure and efficient technology services.
Responsibilities:
- Provide timely technical support for Windows and macOS systems, productivity applications, and user devices
- Troubleshoot issues with Outlook, Teams, OneDrive, SharePoint, and related M365 services
- Support MFA, password resets, account lockouts, and connectivity issues
- Assist with workstation setup, peripheral configuration, and meeting room technology
- Escalate complex issues to senior team members with clear documentation
- Administer user lifecycle processes (onboarding, transfers, offboarding)
- Manage identities and access within Microsoft Entra ID: Group membership, Role-based access assignments, License provisioning, Support SSO/MFA enrollment and troubleshoot authentication issues
- Maintain security and compliance guidelines for identity management
- Provision, configure, and maintain Windows and macOS endpoints
- Manage device enrollment, compliance, and configuration profiles via Microsoft Intune
- Monitor endpoint security and health using Microsoft Defender for Endpoint
- Apply OS and application patches in alignment with IT policies
- Support hardware lifecycle management including imaging, repairs, and asset tracking
- Ensure encryption, antivirus, and EDR agents are properly deployed and operational
- Assist with daily monitoring and basic administration of servers and cloud resources (e.g., Windows Server, Azure VMs, virtual environments)
- Perform routine tasks such as service restarts, updates, and log reviews
- Assist in file server, print server, and line-of-business application maintenance
- Validate backup job success and support simple restore operations
- Participate in system maintenance windows and planned downtime activities
- Perform entry‑level configuration and support of network equipment
- VLAN updates, Port configurations, Basic firewall rule changes (under supervision), WLAN profile adjustments, Troubleshoot network connectivity issues involving switches, APs, and end-user devices
- Update network documentation and support senior IT with broader network changes
Requirements:
- 3+ years of hands-on experience administering Microsoft 365 E5 environments
- Entra ID (Azure AD)
- Microsoft Defender for Endpoint
- Intune (Endpoint Manager)
- Teams administration
- SharePoint Online
- Strong understanding of Windows 10/11, macOS, and fundamental networking concepts (DNS, DHCP, TCP/IP)
- Experience with AD/Entra hybrid identity environments
- Ability to write and follow SOPs and technical documentation
- Excellent communication, customer service, and troubleshooting skills
- Experience with PowerShell for basic scripting or automation (preferred)
- Familiarity with Azure portal administration (preferred)
- Exposure to virtualization (VMware, Hyper‑V) (preferred)
- CompTIA Network+, Microsoft certifications, or related training (preferred)
Benefits:
- Medical
- Dental
- Vision
- Life and disability benefits
- Wellness discount programs
- 401k
- Paid parental leave after 1 year of service
- 12 company paid holidays
- 3 weeks of paid time off
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