Implementation Analyst – Mid-level
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Analista de Implantação managing logistics software projects from kick-off to go-live in Brazil. Focused on client satisfaction and system implementation best practices.
Responsibilities:
- Lead implementation projects of the Logistics Control Tower software with clients, from kick-off through go-live.
- Prepare and monitor schedules, action plans and project milestones, ensuring deadlines and deliverable quality.
- Serve as the primary point of contact between the client, technical team, product and internal departments.
- Gather functional and operational requirements from clients’ logistics, transportation and operations teams.
- Configure and parameterize the system according to the client’s processes (SLA, KPIs, operational flows, business rules).
- Support the definition of performance indicators and operational visibility for the control tower.
- Assist in integrations with legacy systems (TMS, ERP, WMS, tracking, telemetry, and others).
- Validate layouts, data flows and consistency rules for information.
- Execute integrated testing, user acceptance (UAT) and support resolution of inconsistencies.
- Conduct training for end users, key users and managers to ensure correct platform usage.
- Support client change management to drive system adoption and operational best practices.
- Prepare supporting materials, user manuals and process documentation as needed.
- Provide post-implementation follow-up (hypercare) to ensure stability and adherence to defined processes.
- Identify opportunities for improvement, automation and optimization of control tower usage.
- Collaborate with Support and Customer Success teams to ensure client satisfaction.
- Report project status, risks and progress to internal and external stakeholders.
- Document decisions, configurations and lessons learned throughout the project.
- Contribute to the development of success stories and lessons learned.
Requirements:
- Experience implementing systems/software in corporate environments (SaaS or enterprise solutions).
- Experience in implementation project management, tracking schedule, milestones, risks and deliverables (from kick-off to go-live).
- Experience gathering and documenting functional and operational requirements with clients.
- Knowledge of system configuration and parameterization in line with business rules and client processes.
- Understanding of logistics, transportation and operations processes (e.g., SLA, KPIs, operational flows).
- Experience supporting or executing integrations with legacy systems (ERP, TMS, WMS, APIs, flat files, etc.).
- Experience validating data, layouts, data flows and information consistency.
- Experience in integrated testing and client acceptance, including supporting resolution of inconsistencies.
- Experience delivering training to end users, key users and managers.
- Experience in post-implementation (hypercare) to ensure stability and adoption of the solution.
- Strong documentation skills for processes, decisions and configurations.
- Availability to travel to client sites.
- Preferred: experience in carrier/transport operations with a focus on cargo monitoring.
Benefits:
- Health insurance with low copayment.
- Dental plan fully covered by the company.
- Life insurance for protection and peace of mind, fully covered by the company.
- Flexible benefit for meals or groceries.
- Gympass and Zenklub for wellbeing support.
- Day off on your birthday.
Similar Jobs
Media Analyst, Mid-level
Analista de Mídia Pleno managing paid media campaigns at a digital marketing company in Maringá. Responsible for strategy, execution, and optimization to maximize business performance.
Data Analyst, Data Engineer
Data Engineer designing and implementing analytical solutions at Xideral, focusing on modern tech environments and complex challenges. Collaborates on robust data pipelines and industry compliance.
RN Appeals Analyst
RN Appeals Analyst role with BlueCross BlueShield, focusing on complex appeal research and clinical reviews. Fully remote role requiring South Carolina residency and nursing accreditation.
Trial Master File Analyst
Trial Master File Analyst supporting clinical trials and maintaining TMF performance metrics at ImmunityBio. Collaborating with Clinical Operations to ensure compliance and enhance quality control processes.
Trauma Registry Analyst, PT, Day
Trauma Registry Analyst responsible for trauma registry data abstraction and coding at Prisma Health. Collaborating on quality metrics related to trauma patients in a remote position.
Digital Analyst
Digital Agent Analyst optimizing enterprise-wide IVA processes and enhancing operational effectiveness. Collaborating with cross-functional teams to drive data-driven improvements and member experience.
Senior Application Analyst
Application Analyst - Senior role focused on IT and healthcare integration. Liaising between IT and operations while ensuring compliance and system effectiveness.
Contract Analyst
Responsible for development and maintenance of contracts that comply with applicable regulations at Geisinger. Ensuring the identification and resolution of potential issues while managing databases effectively.
LCC Analyst II
LLC Analyst II assisting Financial Professionals with commissions, contracting, and operational solutions. Focusing on seamless, efficient experiences using knowledge of systems and AI tools.
Workforce Forecast Analyst
Workforce Forecast Analyst developing staffing plans and forecasts for contact centers and optimizing resource allocation. Collaborating with operations to enhance performance outcomes and address risks to service levels.
Analyst, Care Associate – Behavioral Health
Non-clinical position on the Autism Care Team providing support to behavioral health teams at CVS Health. Responsible for processing clinical requests and facilitating provider searches along with administrative tasks.
Senior Implementation Analyst
Controls customer benefits plan implementation for CVS Health. Directs all aspects and collaborates with stakeholders for optimal results while addressing implementation issues.
Director, Gartner Analyst, Data Quality
Director Analyst at Gartner responsible for delivering high-quality advice on Data Quality initiatives. Engaging with data leaders and driving innovative solutions in analytics and governance best practices.
Mid-level Access Analyst
Facilitator for patient access working with healthcare payers. Contributing to patient treatment acquisition and client access visibility.
Analista Infra/Cloud SR
Administrator managing cloud services and servers at FCamara, a consultancy revolutionizing businesses with technology. Involves designing, implementing, and maintaining complex infrastructures.
Junior Windows Analyst
Windows Junior Analyst supporting day-to-day Windows Server operations for a cybersecurity firm. Focused on OS upgrades and compliance in a regulated environment, working remotely.
Trilingual Support Analyst, Junior
Technical Support Analyst at Stefanini providing tri-lingual support for IT inquiries. Collaborating on innovative solutions and customer service in a remote work environment.