Implementation Manager – Stock Plan Services
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Job Description
Implementation Manager leading onboarding for Empower's stock plan services and managing client communications and support. Overseeing implementation projects and enhancing client experience through effective coordination.
Responsibilities:
- Work with Head of Stock Plan Services to develop policies and procedures for product implementation and support
- Develop and maintain client implementation project timelines and workplans
- Provide oversight, task assignment, and prioritization to Implementation team members
- Build and deliver new client communications for the implementation and go-live processes
- Lead new client implementation meetings
- Oversee checklists and documentation for new client implementation processes
- Transition new clients from implementation to support
- Communicate new client onboarding to EASY Plan Setup team at Empower for new client onboarding and EASY-SPS SSO setup
- Lead coordination and communication with third-party brokers and third-party administrators for shared client implementation and go-lives
- Conduct implementation surveys
Requirements:
- Bachelor's degree or equivalent experience
- 5 - 8 years of experience leading client onboarding or implementation projects in a professional services or financial services environment
- Strong project management and organizational skills with ability to manage multiple concurrent implementations
- Excellent written and verbal communication skills, including client-facing presentations
- Demonstrated ability to lead cross-functional teams and delegate tasks effectively
- Ability to develop and document policies, procedures, and workflows
- Proficiency with project management and collaboration tools
- Strong problem-solving and relationship management skills
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
Benefits:
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
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