Implementation Specialist
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Job Description
Implementation Specialist managing client deployments of SmartPath, a SaaS-based faculty information system for higher education. Collaborating with clients and internal teams to ensure successful implementation and customer satisfaction.
Responsibilities:
- Partner with clients to gather, understand, and document deployment and implementation requirements, ensuring successful project outcomes.
- Develop and manage implementation plans, timelines, and project schedules while maintaining clear communication with clients throughout the process.
- Configure, test, troubleshoot, and validate software solutions to support successful deployments and system functionality.
- Deliver client training and ongoing support to promote effective adoption and use of the software platform.
- Perform User Acceptance Testing (UAT) and Quality Assurance (QA) reviews on implementation deliverables to ensure accuracy and consistency.
- Create and maintain implementation documentation, processes, and best practices to support standardized delivery for future clients.
- Continuously evaluate implementation workflows and identify opportunities to improve efficiency, scalability, and the client experience.
- Collaborate cross-functionally with implementation, support, and development teams to identify and resolve deployment-related issues.
- Provide feedback to the software development team regarding product functionality, usability, and enhancement opportunities based on client and implementation experience.
- Stay informed on emerging technologies, SaaS implementation best practices, and higher education industry trends to support ongoing innovation and client success.
Requirements:
- Associate degree, relevant certifications, or equivalent professional experience in Computer Science, Information Technology, or a related field.
- Working knowledge of SaaS software deployment, implementation, version control, and support processes.
- Experience delivering exceptional customer service with a strong commitment to client satisfaction.
- Familiarity with tools and technologies such as GitHub, HTML, Excel, and AI-assisted development or productivity tools.
- Experience with User Acceptance Testing (UAT) and Quality Assurance (QA) processes.
- Strong verbal and written communication skills with the ability to interact professionally with clients and internal teams.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent organizational and time management skills with the ability to manage multiple projects and priorities simultaneously.
- Ability to work both independently and collaboratively in a cross-functional team environment.
- High attention to detail and commitment to delivering accurate, high-quality work.
- Self-motivated and proactive, with the ability to take initiative and work effectively with minimal supervision.
- Familiarity with AI tools such as ChatGPT and an interest in leveraging AI to improve workflows, productivity, and development processes.
- Enjoys collaborating in a team-oriented environment and actively sharing knowledge and best practices.
Benefits:
- Competitive compensation package
- Paid time off (PTO)
- Flexible work environment
- Healthcare reimbursement benefits
- Opportunity to work with a collaborative and growing team
- Equity Share
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