Implementation Manager
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Job Description
Partner Onboarding Manager orchestrating onboarding for external Partners in a remote SaaS environment. Leading project management and technical guidance for successful integration and training.
Responsibilities:
- Lead new Partners through the end-to-end onboarding process, ensuring a seamless transition from the sales phase to active usage of our product.
- Coach Partners in configuring and customizing the OneVision product to meet their specific needs, including needs analysis, systems setup, user role assignment, and initial system configuration.
- Provide initial technical guidance to Partners, addressing technical queries, troubleshooting issues, and ensuring a solid understanding of the product's functionalities.
- Create and deliver engaging training to our Partners during onboarding, ensuring their understanding of key processes and tools.
- Serve as the primary point of contact for Partners during the onboarding process.
- Effectively manage and complete on-time multiple projects simultaneously.
Requirements:
- Bachelor's degree in relevant field or equivalent practical experience
- 5+ years of experience in onboarding, client implementation, training delivery, or consulting roles - ideally in a service-focused or SaaS organization
- Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product
- Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings
- Excellent communication skills, both written and verbal, with the ability to convey technical and nuanced information in a clear and understandable way
- Ability to digest and work through detailed, complex, and sometimes uncomfortable situations, and provide solutions in a thoughtful way
- Results-driven mindset with a focus on achieving positive outcomes for Partners
- High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live
- A love for improving processes
Benefits:
- 100% company-paid medical insurance
- Eligibility for dental, vision, short-term disability, and life insurance
- Flexible time off policy
- Employee funded 401K plan
- Remote work-friendly--we’re a fully distributed team
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