Implementation Specialist – Configuration
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Job Description
Implementation Specialist configuring and supporting PSC Software’s ACE® platform. Working remotely in regulated life sciences environments in a role focusing on customer enablement and success.
Responsibilities:
- Configure ACE® and related PSC Software solutions to align with customer business processes, compliance requirements, and project scope.
- Lead or support customer workshops, requirements gathering sessions, configuration reviews, and solution demonstrations.
- Translate customer requirements into scalable software configurations and workflow designs.
- Configure and maintain forms, workflows, permissions, metadata, document lifecycles, training workflows, quality processes, and related system functionality.
- Support implementation planning, deployment activities, go-live readiness, and Hypercare support activities.
- Support Computer Software Assurance (CSA) and Computer System Validation (CSV) activities associated with regulated software implementations.
- Assist with development and execution of validation documentation.
- Ensure implementation activities align with applicable regulatory and data integrity expectations.
- Conduct customer training sessions, workshops, and knowledge transfer activities.
- Provide guidance regarding system administration, best practices, operational workflows, and regulated system usage.
- Support customer adoption and long-term operational success.
- Collaborate closely with Project Managers to support project timelines, deliverables, risks, and customer communications.
- Work with Product Management and Software Development teams to communicate enhancement requests, product gaps, and customer feedback.
- Partner with Technical Support and Customer Success teams during escalations, Hypercare activities, and post-go-live support.
- Coordinate with Data Migration and Integration specialists as required for implementation activities.
- Troubleshoot configuration, workflow, validation, and operational issues during implementations.
- Support software testing, deployment verification, and production readiness activities.
- Assist with proof-of-concept environments, internal demos, and pre-sales support activities when needed.
- Maintain implementation documentation and customer records according to PSC Software procedures and quality standards.
Requirements:
- Bachelor’s degree in Life Sciences, Computer Science, Information Systems, Engineering, or related discipline preferred.
- Minimum 5 years of experience in software implementation, configuration, validation, technical consulting, or related customer-facing software roles.
- Minimum 3 years of experience supporting regulated life sciences, pharmaceutical, biotechnology, medical device, or GxP environments preferred.
- Experience configuring enterprise SaaS platforms, eQMS systems, EDMS systems, LMS systems, or similar regulated software solutions.
- Strong understanding of regulated business processes and software validation concepts.
- Experience conducting customer workshops, training sessions, and requirements gathering activities.
- Strong written and verbal communication skills.
- Excellent troubleshooting, organizational, and problem-solving abilities.
- Ability to manage multiple projects and competing priorities in a fast-paced environment.
- Experience working with global customers and distributed teams preferred.
- Ability to work flexible hours as needed to support overlap with North American and Australian customers.
Benefits:
- Equal Opportunity Employment Statement
- Company prohibits discrimination against qualified employees, interns and applicants
- Training and development opportunities
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