Implementation Manager
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Job Description
SaaS Implementation Manager leading onboarding and training for small and medium-sized medical clinics. Collaborating with cross-functional teams to ensure successful customer launch in a health tech company.
Responsibilities:
- Lead the onboarding process from initial kickoff to successful go-live.
- Deliver engaging training sessions and walk clinics through system setup.
- Simplify complex workflows by explaining settings and best practices in clear, actionable terms.
- Own the customer relationship during onboarding, ensuring responsiveness and clarity at every step.
- Monitor progress and mitigate risks through proactive communication and issue resolution.
- Collaborate cross-functionally with Support, Product, and Engineering to address questions and remove blockers.
- Build strong, trust-based relationships by being thoughtful, transparent, and solution-oriented.
- Drive continuous improvement by sharing ideas to enhance onboarding processes, training materials, and team operations.
Requirements:
- 2+ years SaaS onboarding experience or hands-on EHR/practice operations experience
- Strong communication skills, both written and verbal
- Ability to break down complex information into clear, customer-friendly guidance
- Confidence leading video calls and training sessions
- Strong organization and time-management skills
- A balance of independent problem-solving and comfort following structured workflows
- Curiosity, empathy, and a customer-first mindset.
- Nice to have: Experience in healthcare technology, software training and onboarding, or practice operations.
Benefits:
- Competitive compensation based on experience
- Paid Time Off and company holidays
- Comprehensive health, dental and vision benefits
- Short-term and long-term disability Insurance
- 401k plan with matching company contribution
- Real ownership and impact in a fast-growing health tech company
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