Client Implementation Specialist – Healthcare, Dental Software
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Job Description
Client Implementation Specialist managing client onboarding and software implementations in healthcare SaaS. Collaborating with teams for successful software deployment and adoption.
Responsibilities:
- Manage client onboarding and implementation projects using Zoho Projects, ensuring all milestones and deliverables are achieved.
- Coordinate and execute software implementations for new customers, legacy migrations, and add-on module installations. Specifically in a dental practice software context.
- Collaborate with internal teams (Support, Development, Product, and Sales) to ensure seamless project delivery.
- Configure and test software according to client workflows and requirements.
- Perform data and image migrations, including database split and merge activities for legacy transitions.
- Identify and resolve technical or data-related issues throughout the implementation process.
- Maintain comprehensive documentation, project records, and client communication.
- Provide training and onboarding support to ensure successful adoption of the platform.
- Contribute to ongoing process improvements to enhance implementation quality and efficiency.
- Other role specific duties as they arise.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- Minimum 3 years of experience in software implementation, data migration, or IT project coordination/support.
- Strong organisational and project management skills, with the ability to manage multiple client projects concurrently.
- Excellent communication and stakeholder management skills.
- Sound technical aptitude and comfort working within Windows-based environments.
- Strong attention to detail and commitment to following structured processes.
- Experience managing client onboarding or migration projects in a SaaS environment is a plus.
- Experience working with dental practice management software or other healthcare systems is desirable.
- Familiarity with Zoho Projects or similar project management tools is advantageous.
- A proactive, adaptable approach and enthusiasm for continuous learning and development.
Benefits:
- Work from home
- Mon - Fri: 9:00 AM – 6:00 PM PHT (*adjustments will be made for daylight saving time*)
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
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