Implementation Project Manager
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Job Description
Implementation Project Manager managing end-to-end healthcare client onboarding for Verisma. Coordinating timelines, Statements of Work, EMR training, reporting, and cross-functional delivery.
Responsibilities:
- Develop implementation process including Standard Operating Procedures
- Manage handoff from Sales to Implementation to Operations
- Review sales sheet and analyze data to determine and communicate timelines
- Establish implementation timelines by coordinating with Sales, Operations, and the Client
- Track and report implementation status
- Conduct client and implementation surveys for feedback
- Develop, communicate, and distribute client-specific Statements of Work
- Coordinate day-to-day operational aspects of client onboarding to meet project deliverables and contract goals
- Create EMR training guides with hands-on walkthroughs for the Operations Team
- Coordinate and lead client calls with weekly updates
- Anticipate assignments and projects and work with senior leadership to schedule them
- Support and mentor implementation team members
- Assess workflows through analysis of client data and reporting
- Troubleshoot technical difficulties and support the Implementation team
- Work directly with senior leadership and key operational management
- Protect sensitive data
- Support technical initiatives relating to automation and software integrations
- Live by and promote Verisma company values
- Perform other duties as assigned to ensure effective department and company operations
Requirements:
- Bachelor’s degree in Healthcare Technology, Business Management, or other related field preferred
- 5+ years experience in the healthcare or related field
- 2+ years experience in management or supervisory experience
- Extensive knowledge of commonly used concepts, practices, and procedures within the Release of Information industry and the Health Information Management industry
- EHR (e.g. Athena, eCW, NextGen, Allscripts, GE Centricity, EPIC, Cerner, Meditech, EDM, etc.) and/or clinical experience preferred
- Excellent interpersonal skills, especially when dealing with clients, senior executives, sales teams, and business partners
- Proven ability using data and analytics to inform and influence decision-making
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