Implementation Project Manager
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Job Description
Project Manager overseeing complex projects for public sector clients in Granicus' SaaS solutions. Collaborating cross-functionally to deliver high-quality services and client satisfaction.
Responsibilities:
- Manage complex mission driven projects for public sector clients
- Own the project scope, timeline, and budget
- Responsible for coordination of cross-functional teams to best serve Granicus customers
- Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
- Leverage company standard processes and tools for executing, tracking, and billing projects
- Serve as an innovator to strengthen the value of Services projects and to expand offerings
- Provide expertise as a trusted advisor to internal resources, customers and partners
- Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
- Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
- Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
- Survey and analyze customer satisfaction of projects delivered by department
- Enlist internal stakeholders to help navigate within a customer organization and manage escalations
Requirements:
- Minimum of 3 years of experience overseeing complex projects
- Experience managing projects and working with distributed/remote teams
- Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication
- Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
- Enjoy managing simultaneous projects in a fast-paced environment
- Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
- Demonstrated project management experience, or any equivalent combination of education and work experience
- Proficient use of CRM solutions (Salesforce preferred)
- Proficient use of project management solutions
- Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
- Possess superior communication (oral and written) and analytical skills.
Benefits:
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
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