Senior Project Manager – Strategic Partnerships
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Job Description
Senior Project Manager managing strategic partnerships for BetterHelp, expanding access to therapy. Coordinating with internal teams and partners to deliver operational excellence and program success.
Responsibilities:
- Serve as a day-to-day point of contact for assigned strategic partners, supporting ongoing communication and relationship management.
- Partner closely with the VP, Strategic Initiatives (Health Plan & Strategic Partnership) and Associate Director, Strategic Partnerships to execute partnership strategies, support launches and ensure alignment with broader account goals.
- Coordinate cross-functionally with clinical, operations, product, and technical teams to ensure timely resolution of partner needs.
- Act as a strong internal advocate for partner needs, ensuring feedback is shared with leadership and relevant stakeholders.
- Maintain a consistent communication cadence with partners, sharing utilization updates, engagement trends, and relevant product enhancements.
- Support smooth rollouts of BetterHelp services, including project tracking, timelines, and operational coordination.
- Monitor and track performance metrics (KPIs and SLAs), flagging risks and helping develop action plans to improve outcomes.
- Support the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs), including performance reporting and insights.
- Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person).
- Proactively troubleshoot and coordinate resolution of partner issues, escalating when appropriate.
- Assist in the development and maintenance of internal partnership documentation and playbooks.
- Support contract renewal preparation and retention efforts by contributing reporting, analysis, and operational insights.
- Identify opportunities to improve processes, enhance efficiency, and elevate the overall partner experience.
Requirements:
- 5-7 years of experience in project management, account management, partnerships, consulting, operations, or a related client-facing role.
- PMP Certification
- Proven ability to manage multiple projects simultaneously in a fast-paced, cross-functional environment.
- Experience supporting external partners or clients, ideally within b2b, healthcare, digital health, SaaS, or benefits-related industries.
- Strong organizational and time management skills with exceptional attention to detail.
- Demonstrated ability to track and analyze performance metrics (KPIs, SLAs) and translate data into clear insights and recommendations.
- Excellent written and verbal communication skills, with experience preparing reports and supporting client-facing presentations (e.g., QBRs/MBRs).
- Ability to collaborate effectively across teams including product, operations, clinical, and technical stakeholders.
- Strong problem-solving skills with the ability to proactively identify risks and coordinate solutions.
- Proficiency in Google Workspace, Excel/Sheets, and presentation tools (e.g., Google Slides, PowerPoint)
Benefits:
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
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