Field Service Operations Project Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Field Service Operations Coordinator driving performance in service operations and ensuring customer satisfaction through effective project management. Collaborating with cross-functional teams while utilizing Salesforce Field Service platform.
Responsibilities:
- Coordinate scheduling for troubleshooting, maintenance, and repair services for customers.
- Support field service technicians and internal teams to balance workloads and maintain service efficiency.
- Manage multiple service projects while maintaining strong organization and time management.
- Ensure all services are delivered accurately, efficiently, and to the highest quality standards.
- Maintain a professional and customer-focused attitude in all interactions.
- Collaborate with Sales Representatives, Service Technicians, and Customer Service teams to ensure complete customer satisfaction.
- Drive utilization of the Salesforce Field Service platform to manage post-sale fulfillment and identify opportunities for process improvements.
- Ensure timely and accurate documentation, system updates, and reporting.
- Support the growth of chargeable service programs while managing warranty service operations efficiently.
- Assist with continuous improvement initiatives within service operations.
- Travel occasionally for team meetings, training, or in-market service coordination.
Requirements:
- 3–5 years of experience in Project Coordination and Customer Service within the window service, installation, or related construction industry
- Strong verbal and written communication skills with the ability to work with diverse audiences
- Knowledge of window and patio door repair/service
- Extensive experience with Salesforce Field Service, including process improvement initiatives
- Ability to analyze complex service issues and coordinate effective solutions
- Highly organized with the ability to manage multiple priorities simultaneously
- Strong understanding of customer service best practices, including first-call resolution
- Ability to demonstrate empathy and professionalism when working with customers
- Experience working successfully within matrixed organizational environments
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Similar Jobs
Senior Project Manager – Program Manager
Sênior Program Manager leading strategic programs in a growing digital products company. Responsible for ensuring quality and alignment in initiatives between business, technology, and stakeholders.
Senior Project Manager, Strategic Initiatives
Senior Project Manager overseeing product launch readiness for ulcerative colitis therapy. Collaborating across functions and managing corporate strategic initiatives at a pharmaceutical company.
App Project Coordinator – m/f/d
Coordinate product development for Arise, a popular worldwide weight loss app with over 8M downloads. Manage roadmap, requirements, and cross-functional collaboration in a remote team.
Salesforce Project Manager
Salesforce Project Manager managing end-to-end implementations for CloudMasonry. Collaborating with teams and overseeing project execution to drive business impact.
Restoration Project Manager, Estimator
Estimator managing restoration estimates and negotiations for a fast-growing restoration company. Writing Xactimate estimates and negotiating with adjusters in a fully remote role.
Senior Project Manager
Senior Project Manager overseeing strategic project implementations in construction with a focus on mentoring and leading project teams. Key responsibility is ensuring successful project delivery and operational continuity.
Project Manager II
Project Manager leading large-scale projects for enterprise clients at Alight. Designing, building, and executing strategic initiatives that deliver value.
Customer Project Manager
Project Manager overseeing multiple concurrent customer projects for GovWorx. Ensuring successful and timely delivery while maintaining communication with stakeholders.
Project Manager II
Project Manager overseeing interdisciplinary clinical research studies ensuring compliance at Syneos Health. Building relationships with clients, managing timelines, and maintaining project deliverables.
Senior Project Manager
Senior Project Manager managing delivery for high-impact client accounts. Collaborating with cross-functional teams to ensure project success in a remote work environment.
Project Manager I – Clinical Document Operations, Medical Writing
Project Manager I managing clinical document operations for Syneos Health. Acting as a liaison for project launch, conduct, and closeout with customers and the company.
Project Coordinator
Project Coordinator at Big Red Rooster handling project quoting and client communications. Ensuring alignment with project objectives while contributing to a positive team culture.
Senior Project Manager
Senior Project Manager leading engineering delivery for India at SaaS startup Savant Labs. Collaborating with US leadership and managing cross-functional execution in a fast-paced environment.
Lead Project Manager
Project Manager overseeing client-facing projects in an entrepreneurial environment at Public Partnerships LLC. Ensuring deliverables are on time, within budget, and meet quality standards.
Clean Transportation Project Manager
Researcher in environmental policy focusing on decarbonizing transportation in Chile. Engaging with government and industry while providing technical support and stakeholder outreach.
Project Manager
Project Manager coordinating medical initial outfitting and construction projects at Holitna. Oversees project activities, customer relations, and vendor management while ensuring timely and quality execution.
Sign Program Project Manager – National Accounts
National Sign Program Project Manager overseeing large commercial sign and branding projects with a focus on client relationships and project delivery. Responsible for management of resources, budgets, and schedules.
Project Coordinator – National Sign Accounts
Project Coordinator at Jones managing large-scale construction and branding projects from concept through installation. Collaborating with cross-functional teams to ensure successful project deliveries.
Lighting Project Manager
Lighting Project Manager ensuring project success for clients at Colonial. Overseeing all project actions and communications post order commitment.
Project Manager
Project Manager handling technology governance and compliance in Mexico. Evaluating IT solutions and ensuring alignment with the organization's standards and goals.