Implementation Consultant
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Job Description
Implementation Consultant responsible for configuring client systems and ensuring successful project delivery at Foundant. Collaborating with project leads and clients to enhance impact management software.
Responsibilities:
- Configure systems from end-to-end under the direction of a project lead
- Troubleshoot errors and perform quality assurance testing
- Participate in functionality delivery sessions with clients
- Assist with business requirements gathering and implementation sessions
- Conduct technical investigations and initial troubleshooting of client issues
- Enable successful go-lives acting as the first line of QA before UAT
- Assist in performing integrated system testing for new features
- Support the Help desk as needed to resolve complex system tickets
- Other duties as assigned
Requirements:
- A Bachelor's degree in a related STEM field or equivalent experience
- Knowledge of HTML, CSS, JavaScript, XML, and JSON
- Experience with SQL
- Experience with application configuration within a CMS or similar environment
- Basic knowledge of SAAS and the Software Development Lifecycle
- Strong analytical and problem-solving skills
- Effective communication skills
- Exceptional time management skills
- Ability to travel within North America and Europe as needed
- Must be legally eligible to work in Canada, USA or EU
Benefits:
- Competitive salary and benefits
- Tuition reimbursement
- Lifestyle reimbursements
- Bespoke mindfulness programs
- Fitness initiatives
- Flexible PTO policy
- Employee recognition programs
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