Implementation Manager I – Voluntary Benefits
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Job Description
Implementation Manager managing the onboarding process for Employee Benefits customers at The Standard. Leading customer transitions from sold case to installation with focus on service and support.
Responsibilities:
- Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience.
- Gather, validate, and submit sold‑case information through Salesforce and other intake channels.
- Guide customers through contract review, billing setup, and use of online service tools.
- Provide ongoing post‑implementation support to clients and brokers, addressing questions and needs as they arise.
- Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to continuous improvement, team training, and best‑practice development.
Requirements:
- High school diploma or equivalent.
- 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership.
- Experience managing multiple projects simultaneously in a fast‑paced environment.
- Strong executive presence with the ability to communicate confidently with senior HR leaders and external partners.
- Strong communication skills with comfort interacting via phone, email, and virtual meetings.
- Voluntary benefits or employee benefits experience.
- Experience using Salesforce or similar CRM tools.
- Ability to mentor peers and support team training.
- Familiarity with continuous improvement practices.
Benefits:
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
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