Implementation Specialist
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Job Description
Implementation Specialist ensuring smooth project execution and client satisfaction in innovative campus commerce solutions. Collaborating with clients and project teams for effective installations and transitions.
Responsibilities:
- Manage the transition from Sales to Implementation and verify orders are complete and accurate before project begins.
- Establish scope of work for projects, ensuring alignment with client objectives.
- Gather and analyze client business requirements and determine appropriate technical system configuration to meet those needs.
- Create supporting technical and system documentation.
- Collaborate with site project team to schedule installations and create customized installation and training agendas.
- Develop detailed timelines, track progress, and hold regular project status calls.
- Ensure client site preparation prior to installation; verify hardware and software delivery, client network is ready and configured properly, hosted environment and/or servers are prepped, physical site preparation is complete, and resources are scheduled per the installation agenda.
- Create hand-off documentation to prepare our Installation Specialists for successful deployments, ensuring client satisfaction.
- Manage the transition from Implementation to Support upon completion of the project.
- Submit daily workload metrics in CBORD’s time tracking tool.
Requirements:
- 3+ years of experience installing and/or supporting Card Systems or Point of Sale systems (CBORD Odyssey Card System / Oracle Simphony POS system preferred)
- Good understanding of Oracle Simphony and CBORD Odyssey (highly preferred)
- Strong understanding of networking, wiring requirements, and IT terminology
- Excellent verbal and written communication, customer service, and interpersonal skills
- Strong time management, decision-making, and organizational skills
- Ability to maintain a high level of thoroughness and accuracy while managing many projects and deadlines.
- Self-directed with ability to follow process.
Benefits:
- Minimal travel may be required to attend annual department meetings or participate in our User Group Conference.
- This position may require overtime during busy seasons and whenever there is increased volume or projects with short timelines.
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