Implementation Specialist
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Job Description
Implementation Specialist at Hilb Group managing broker and employer group communications. Coordinating benefits administration and onboarding processes for organizational efficiency.
Responsibilities:
- Serve as the primary point of contact for brokers and employer groups
- Build strong relationships and maintain ongoing communication regarding timelines, deliverables, renewal schedules, and issue resolution
- Coordinate benefit changes, product updates, carrier documentation, and renewal guidance
- Support strategic discussions to help brokers expand voluntary and ancillary benefit offerings
- Partner closely with NEP’s Implementation team to ensure smooth onboarding of new groups
- Gather required documents, census files, plan details, and carrier approvals
- Assist with benefit administration system setup on Employee Navigator, Ease, Selerix, or Optix
- Track implementation progress and communicate status updates to brokers and internal teams
- Support enrollment planning with NEP’s Enrollment Operations team
- Help finalize timelines, campaign strategies, counselor assignments, and communication materials
- Ensure all technology, eligibility files, and plan builds are aligned ahead of enrollment dates
- Assist in resolving post-enrollment issues, data discrepancies, and carrier file concerns
Requirements:
- 2–5+ years of experience in employee benefits, voluntary benefits, benefit administration, or insurance account management
- Experience with Employee Navigator, Ease, Selerix, or other ben admin platforms preferred
- High School Degree required
- Strong communication and relationship-building skills
- Highly organized with strong attention to detail and ability to manage competing priorities
- Problem-solver with a customer-first mindset
- Ability to work collaboratively with multiple internal teams
- Active Life & Health license preferred (or willingness to obtain)
Benefits:
- Company Paid Life Insurance
- Long-Term and Short-Term Disability
- Medical, Dental, Vision and FSA/HSA plans
- 401(k) with company match
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- Generous PTO
- An awesome team of professionals!
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