Inbound Sales Agent
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Job Description
Remote Inbound Sales Agent inspiring travelers by sharing details of international trips and assisting with bookings. Focus on high conversion rates and upselling opportunities.
Responsibilities:
- Handle inbound and/or outbound calls; educating travelers on GCC's International trip packages
- Maintain a high sense of customer service and sales throughout the call
- Work to achieve over 70% conversion of calls into confirmed bookings
- Upsell GCC products and services: Trip Extensions, Travel Protection Plans, Airline Bookings & Upgrades
- Confirm customer reservations documenting all necessary contact information in GCC programs
- Reserve Airline tickets for travelers using Amadeus software
- Document all customer interactions and call notes in assigned programs during calls
- Work across multiple platforms in an efficient manner to handle and solution calls (5-7 programs at one time)
Requirements:
- 2-5 years of sales experience working in a call center environment
- Experience handling inbound & outbound sales calls
- Preference for candidates from Travel/Tourism, Hospitality, or Luxury (High Ticket) sales industries
- Experience with upselling additional products/services to original package
- 1+ years of experience working remotely
- Must have hardwired internet (50 MBPS Download, 25 MBPS upload)
- Telephone service (landline or VOIP)
- Schedule Training Schedule: Monday - Friday 9:00 - 5:00 PM ET
- 1st Production Schedule: Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
Benefits:
- Comprehensive and heavily subsidized medical, dental, and vision plans
- On-site gym access
- Holistic wellness sessions
- Group fitness classes
- Substantial Paid Time Off (PTO)
- 11 paid holidays including Juneteenth, Memorial Day, and Labor Day
- Extensive parental leave with up to 12-16 weeks paid leave at 100% base salary
- 50% off trips for you and a companion
- 25% off for additional immediate family members
- Exclusive quarterly associate travel deals
- 401(k) with company match
- Life insurance
- Disability coverage
- Tuition assistance for both professional and personal development
- Opportunities for professional development through overseas travel
- Access to Pinnacle Leadership & Team Development
- FSA options
- Pet insurance
- Home & auto discounts
- Paid volunteer time off to give back to the community
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