Infrastructure & Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
SeneGence Shopify application integration leader owning eCommerce platforms, integrations, and reliability. Leading teams and translating business requirements into scalable enterprise application solutions.
Responsibilities:
- Serve as the lead owner for Shopify and its connected application ecosystem
- Own the application roadmap, configuration, integrations, reliability, lifecycle, and business outcomes
- Work with business leaders and subject-matter experts to understand, clarify, and prioritize business rules, workflows, and requirements
- Deliver business requirements through native platform capabilities, configuration, and proven off-the-shelf applications
- Research, evaluate, select, configure, and integrate third-party applications and services
- Define business and technical requirements, scope, integration points, and acceptance criteria for custom development
- Engage the Software Development team and remain accountable for completed application outcomes
- Own application integration architecture and data flows between Shopify and supporting systems
- Establish and maintain application governance, documentation, access controls, release practices, change management, and support processes
- Monitor application health, integration reliability, vendor performance, licensing, incidents, and risks
- Lead resolution and continuous improvement
- Manage the application portfolio and delivery backlog
- Balance business value, urgency, risk, cost, and long-term maintainability
- Lead and develop team members and coordinate work across business units, technology teams, vendors, and global stakeholders
- Communicate priorities, decisions, status, risks, and trade-offs to business and technical stakeholders
- Stay current on the Shopify ecosystem, application-integration practices, and practical uses of AI-assisted tools
- Support system releases, incidents, global operations, or other business needs outside normal business hours when required
- Travel periodically for meetings, events, or other business purposes
Requirements:
- Bachelor's or Master's degree in computer science, information systems, business technology, or a related field, or relevant experience in lieu of education
- Minimum of 10 years of experience in application ownership, eCommerce platforms, application integration, solution delivery, or related enterprise technology roles
- Minimum of 3 years of experience leading teams responsible for business applications, integrations, or platform delivery
- Deep hands-on experience owning and administering Shopify in a complex business environment, including platform configuration, permissions, third-party applications, integrations, releases, and operational support
- Demonstrated success translating business rules and requirements into reliable application solutions and leading those solutions through implementation and adoption
- Proven experience evaluating, selecting, implementing, and managing off-the-shelf applications and external technology vendors
- Experience integrating Shopify or a comparable eCommerce platform with ERP, CRM, marketing automation, payment, fulfillment, analytics, or other enterprise systems
- Strong working knowledge of APIs, iPaaS, data flows, identity and access, testing, release management, security, and application support
- Ability to lead cross-functional work, manage competing priorities, and communicate effectively with executives, business stakeholders, technical teams, and vendors
- Strong ownership, problem-solving, negotiation, documentation, and decision-making skills
- Experience with Microsoft Dynamics 365 Business Central or another enterprise ERP platform (desired)
- Experience with Azure integration services or an enterprise integration platform as a service (iPaaS) (desired)
- Experience supporting global, multi-market, or direct-selling eCommerce operations (desired)
- Technical fluency in APIs, data mapping, data modeling, and software delivery practices (desired)
- Practical experience using AI-assisted tools to improve application delivery and operations (desired)
- Shopify Partner, Shopify Developer, or Shopify Plus Certification (preferred)
- Must be authorized to work in the United States without current or future employer sponsorship
- This position is not eligible for employment-based visa sponsorship
- Primarily requires prolonged periods of sitting and working at a computer, frequent use of standard office equipment, and ability to communicate effectively
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Participation in the company's 401(k) plan
- Remote work may be considered
- Reasonable accommodations for qualified individuals with disabilities
- Periodic travel for meetings, events, or other business purposes
Similar Jobs
Client Delivery Operations Manager
Client Delivery Operations Manager overseeing Wing's account, staffing, onboarding, and launch pipeline. Driving SLAs, escalations, reporting, and cross-functional execution for a fast-growing multinational startup.
Cash Operations Technician
Cash Depot field technician managing cash operations and first-line maintenance for ATMs, Smart Safes, and AirVac equipment. Serving customers independently across an assigned territory.
Cash Operations Technician
Cash Depot technician managing cash operations and first-line maintenance for ATMs, Smart Safes, and AirVac systems. Field-based route work with customer service and equipment troubleshooting.
Commercial Operations Manager
Commercial Operations Manager overseeing field workflows, timelines, and process improvements for Jackson Hewitt’s national tax-preparation services. Remote US role coordinating corporate and field partners.
IT Operations Manager
IT Operations Manager leading service delivery, infrastructure, cloud, cybersecurity, and vendors for GDIT. Supporting technology solutions and mission services across the U.S. government.
ICAM Operations Engineer – Enterprise Authentication Services
ICAM Operations Engineer sustaining enterprise authentication and federation services for millions of DoD identities. Supporting GDIT’s mission-critical remote IAM operations.
Manager, Service Operations
Renewal and Reporting Team Lead overseeing Salesforce case workflows, reporting, and renewals for CVS Health’s healthcare operations. Coaching teams and improving operational processes.
Operations Manager – Last Mile
RXO Operations Manager overseeing last-mile carrier dispatch, staffing, and delivery routes. Improving logistics efficiency across remote Kansas or Missouri operations.
Advertising Operations Manager
Advertising Operations Manager optimizing digital and retail media campaigns and product feeds for Rithum’s commerce network. Building AI-assisted workflows, reporting performance, and supporting enterprise clients.
Senior Ad Operations – AdOps
Senior Ad Operations Lead managing DSP campaigns for an AI-powered advertising technology company. Optimizing delivery, performance, tracking, and programmatic media efficiency.
Senior Driver Operations Coordinator
Senior Coordinator managing recruiting, onboarding, documentation, and live-order support for Airspace’s time-critical freight logistics operations.
Driver Operations Coordinator
Operations Coordinator supporting driver recruiting, onboarding, training, and performance documentation. Coordinating mission-critical medical-device logistics for Airspace, an AI-powered freight forwarder.
Customer Operations Manager
Customer Operations Manager supporting German renewable-energy SaaS customers at Streem. Ensuring data quality, resolving issues, and driving adoption of new platform features.
Senior Process Manager, Consultant, Process Transformation
Prozessmanager bei LM IT Services, Analyse und Transformation von Geschäftsprozessen. Beratung, Automatisierung und KI-gestützte Digitalisierung für internationale Kundenprojekte.
Senior Operations Manager
Senior Operations Manager owning forecasting, logistics, inventory, and KPI reporting for ALEMI’s handcrafted Italian leather handbag brand. Driving automation and scalable operations across partners, warehouse, and stores.
Earn Operations Specialist – Onchain Direction
Earn Operations Specialist optimizing on-chain DeFi products, campaigns, and user rewards. Improving staking, redemption, and reward-claiming experiences for Binance’s global blockchain ecosystem.
Operations Coordinator
Operations Coordinator managing ocean freight bookings, documentation, tracking, and costing for Expedock’s tech-enabled workforce augmentation platform. Remote Philippines role supporting international freight operations.
Operations Associate
Operations Associate supporting customer experience, listing due diligence, and workflow improvements. CoinGecko tracks cryptocurrency data across tokens and exchanges worldwide.
Platform Operations Specialist – LATAM
Platform operations specialist managing Meta and YouTube accounts, payouts, monetization, and creator onboarding. Supporting TheSoul Group’s global digital-media creator network.
National Operations Manager, Employee Benefits
National operations manager optimizing employee benefits brokerage workflows across the United States. Driving compliance, automation, KPIs, and process improvement with regional and senior leaders.