Inside Sales Customer Success Manager – Northwest
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Job Description
Inside Sales Customer Success Manager selling laboratory service contracts and renewals for Thermo Fisher Scientific. Supporting customers across the Northwest while pursuing service-product revenue goals.
Responsibilities:
- Sell service products including warranty extensions, maintenance and service contracts, and qualifications
- Implement promotional and sales actions
- Provide intensive support to assigned customers in collaboration with Service Contract Specialists and Service leaders
- Visit customers for contract negotiations within the assigned region as needed
- Ensure timely contract renewals by tracking deadlines, developing proposals, and following up
- Acquire and consult with existing and new customers for the sale of service products
- Prepare sales reports, statistics, and forecast summaries as required
- Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) for quote creation, edits, and logging sales activities
- Build and maintain long-term business relationships through meetings, phone, and email contacts
- Identify, develop, and proactively pursue relevant leads to achieve annual and quarterly financial goals
- Cover the North West territory
Requirements:
- Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred
- 3-5 years of sales experience with proven ability to qualify opportunities and close deals
- Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization preferred
- Excellent oral and written communication skills
- Strong negotiation skills
- High level of organizational skills and self-discipline
- High self-motivation, team spirit, flexibility, and a positive demeanor
- Knowledge in instrumental analytics/life sciences
- Excellent IT skills, including MS Office, SAP ERP, and CRM systems
- Ability to travel to customer locations up to 25%, including overnight travel
- Demonstrate Thermo Fisher Scientific values: Integrity, Intensity, Innovation and Involvement
Benefits:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability in accordance with company policy
- Competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount
- Variable annual bonus based on company, team, and/or individual performance results, in accordance with company policy
- Fully remote work arrangement
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