Working Student – Customer Success, Support & Growth
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Job Description
Werkstudent:in unterstützt CALIMAs B2B-SaaS-Plattform für Arbeitssicherheit im Kundensupport. Betreuung von Bestandskunden, Erkennung von Wachstumspotenzialen und Verbesserung skalierbarer Customer-Success-Prozesse.
Responsibilities:
- Handle customer inquiries and ensure fast, friendly, and reliable communication
- Independently resolve recurring questions about product usage, configuration, and processes
- Coordinate outstanding customer requests with relevant internal teams
- Support the management of small and medium-sized existing customers
- Monitor usage, customer feedback, and other signals to identify risks or support needs at an early stage
- Identify additional use cases, user groups, locations, and other growth opportunities among existing customers
- Document and systematically analyze recurring customer questions and feedback
- Further develop scalable Customer Success processes through content, templates, workflows, and standardized customer communications
- Support the Customer Success Manager with operational tasks for strategic enterprise customers, including preparing customer meetings, analyses, documentation, and following up on outstanding topics
Requirements:
- You are currently enrolled at a university or college.
- You enjoy communicating with people and helping customers.
- You work in a structured, reliable, and independent manner.
- You can quickly familiarize yourself with new topics, processes, and tools.
- You have a good sense of when a customer inquiry indicates a larger problem, additional need, or growth opportunity.
- You can keep track of multiple open topics at the same time.
- You communicate clearly and professionally in German.
- You are eager to take on responsibility, contribute your ideas, and think proactively.
- You should be able to distribute your working hours regularly across at least four days per week.
- Experience in Customer Success, Customer Support, SaaS, or a B2B environment is a plus, but not required.
Benefits:
- Attractive compensation (market-rate salary)
- Flexible working options: remote, hybrid, or from our office in Berlin-Kreuzberg
- Vacation: 20 days per year
- Genuine responsibility and room to shape your work
- Flat hierarchies and fast decision-making
- Meaningful work with impact: help ensure that thousands of people are better protected in their everyday working lives
- Tax-free benefits through vouchers
- Team events, including our annual company retreat and Christmas party
- Open and authentic company culture shaped by trust, respect, and teamwork
- Regular feedback discussions to support your professional development
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