Institutional Fiat Client Operations
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Job Description
Client Operations role at Binance serving high-value institutional fiat clients. Overseeing operational servicing, onboarding, and relationship management within a global blockchain ecosystem.
Responsibilities:
- Act as the primary operational point of contact for assigned institutional and corporate fiat clients
- Manage day-to-day operational servicing for high-value institutional users across fiat deposit and withdrawal channels
- Support clients through onboarding activation, payment operations and ongoing account operational management
- Understand client operational needs and proactively identify opportunities to improve user experience and fiat product adoption
- Handle operational escalations and client requests with strong judgment while managing client expectations professionally
- Coordinate payment, settlement, onboarding and RFI related escalations across internal teams and banking partners
- Work closely with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives
- Maintain strong ownership, responsiveness and communication throughout issue resolution and client servicing
- Support adoption and operational rollout of strategic fiat solutions and banking channels
- Translate recurring client pain points into operational and process improvement opportunities
Requirements:
- 3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing
- Strong understanding of fiat payment operations, institutional client servicing or banking workflows
- Experience supporting high-value clients or institutional relationships in fast-paced environments
- Strong communication and stakeholder management skills
- Comfortable handling operational escalations and coordinating across multiple teams
- Strong ownership mindset with ability to manage issues end-to-end
- Ability to operate independently under pressure while maintaining strong client experience standards
- Experience in crypto, fintech, payments or institutional banking industry is preferred
- Existing understanding of institutional trading, OTC or fiat on/off ramp operations is a plus
Benefits:
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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