Intake Case Manager – Rare Disease
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Job Description
Intake Case Manager assisting with industry-leading patient support transformation at Amgen. Engaging with healthcare professionals and navigating complex benefits for treatable diseases.
Responsibilities:
- Handling industry leading transformation of overall patient support offerings
- Engaging directly with health care professionals and matrix partners to establish options for financial assistance / reimbursement
- Making outbound calls to health care professionals (HCPs), when required
- Entering data into supporting systems to initiate enrollment of new and existing patients
- Reviewing Patient Enrollment Forms for completeness and accuracy, identifying any potential barriers and following all processes outlined in SOP
- Initiating patient’s benefits verification by reviewing patient data and insurance material
- Ensuring that data entry process into the supporting system is completed accurately and in a timely manner
- Monitoring potential delays or pending cases
Requirements:
- High school diploma or GED
- At least two (2) years of related experience (healthcare related administration, medical coding and billing, customer service, direct benefits verification support, etc.)
- Bachelor’s degree in a related field of study (preferred)
- Strong problem-solving skills and experience with finding resolutions to complex problems
- Communicating optimally through both written and verbal communication, to adapt style depending on the person or audience
Benefits:
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- Group medical, dental and vision coverage
- Life and disability insurance
- Flexible spending accounts
- A discretionary annual bonus program
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible
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