Manager – Payments Team
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Job Description
Manager leading payment product strategies at Hyatt's Global Payments Team. Collaborating with Digital, Finance, Security, and Property Technology on innovative payment solutions.
Responsibilities:
- Support and execute the global payment product roadmap across digital and in-property channels.
- Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms.
- Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals.
- Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams.
- Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms.
- Support development and execution of standardized certification frameworks, validation processes, and rollout plans.
- Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements.
- Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments).
- Assist with integration of payment solutions across web, mobile, and property environments.
- Monitor industry trends and recommend opportunities to improve payment capabilities.
- Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements.
- Participate in agile delivery processes across multiple workstreams.
- Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives).
- Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery.
- Support management of global payment vendors including gateways, acquirers, and fraud providers.
- Assist in vendor evaluations, onboarding, and performance tracking.
- Contribute to commercial discussions, cost analysis, and optimization initiatives.
- Lead and mentor a team of FTEs and contractors supporting payment initiatives.
- Provide clear direction, performance expectations, and regular feedback.
- Promote accountability, ownership, and delivery excellence within the team.
- Support fraud prevention initiatives and monitoring across digital and property environments.
- Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards.
- Assist in identifying and mitigating payment-related risks.
- Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs.
- Contribute to development of dashboards and reporting for leadership visibility.
- Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements.
- Assist in coordinating cross-functional teams to ensure timely and successful delivery.
Requirements:
- 5–7+ years of experience in payments or payment product management.
- 2–3 years of people management experience, including managing FTEs and/or contractors.
- Experience working with payment systems, payment service providers, or digital commerce platforms.
- Exposure to global vendor ecosystems and coordination of integrations or certification activities.
- Experience working in agile environments and familiarity with tools such as JIRA, Smartsheet, Confluence or similar platforms.
- Strong collaboration and communication skills with the ability to work across technical and business teams.
- Experience contributing to system implementations, integrations, or technology deployments.
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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