Intake Portal Processor
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Job Description
Intake Portal Processor processing hospital referrals and verifying patient information for Concierge Home Care. Remote Florida role supporting timely access to home health services.
Responsibilities:
- Receive and process incoming patient referrals from hospital portals and referral sources
- Coordinate with hospital case managers and discharge planners to obtain missing documentation
- Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR system
- Communicate with referring providers to confirm documentation accuracy and completeness
- Maintain confidential referral records in compliance with HIPAA regulations
- Ensure all patient information is organized, accurate, and properly documented
- Assist with intake workflow tasks, patient inquiries, and referral coordination
- Support overall intake team operations and communication
- Serve as the first step in the patient care process by managing incoming referrals, verifying information, and coordinating with hospitals and referral partners
Requirements:
- 1 year of recent experience with medical referral processing
- 1 year of recent experience navigating EMR systems
- 1 year of recent experience with hospital referral portals
- 1 year of recent experience with insurance verification and eligibility processing
- Florida residency required
- Must live within 30 minutes of a Concierge Home Care branch location
- Access to a quiet, HIPAA-compliant home workspace
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- High attention to detail and accuracy
- Your application for employment may require successful completion of an AHCA Level 2 background screening
- Preferred: clinical background (LPN, Medical Assistant, CNA, etc.)
- Preferred: familiarity with multiple EMR platforms
- Preferred: experience working in high-volume referral environments
Benefits:
- Remote position
- Consistent schedule
- Structured onboarding and training
- Opportunities for professional growth within the intake and operations teams
- Supportive leadership and collaborative team environment
- Ongoing professional development opportunities
- Exposure to high-volume healthcare intake operations
- Career advancement pathways within Concierge Home Care
- Health insurance begins after your first 30 days of employment
- Start earning PTO from day one
- Quarterly bonus opportunities
- 401(k) retirement plan
- Employee Assistance Program (EAP)
- Employee referral bonuses ($1,000 bonus for every full-time or modified full-time clinician you refer and we hire!)
- Work-life balance
- Meaningful one-on-one patient care
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