IT Engineer
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Job Description
IT Engineer maintaining secure and reliable cloud platforms at Virtuozzo. Joining IT & Cloud Operations to automate tasks and resolve incidents as part of a distributed team in LATAM.
Responsibilities:
- You'll join IT & Cloud Operations to keep our platforms secure, reliable, and efficient
- Automate routine work, run OpenStack-based infrastructure, resolve incidents
- Help colleagues via the helpdesk
- Take part in an on-call rotation
Requirements:
- Administer Linux servers (RHEL/CentOS, Debian/Ubuntu), and core networking (TCP/IP, VLANs, routing, DHCP, firewalls)
- Implement monitoring/alerting and capacity management (Zabbix/Prometheus/Grafana; logs via ELK/OpenSearch)
- Troubleshoot outages, restore service quickly, and lead post-incident RCA documentation and follow-ups
- Provide daily IT support via the helpdesk; manage secure onboarding/offboarding and SaaS administration (incl. M365, SSO/MFA)
- Maintain endpoint hardware (laptops, network equipment) and data-center documentation/runbooks
- Drive performance tuning, load testing, and reliability KPIs
- Participate in the on-call rotation
- Automate routine tasks and workflows to improve operational efficiency (IaC/CM, CI/CD)
- Document data center infrastructure, standards, and operational procedures
- Hardware basics (servers, RAID/HBAs; iLO/iDRAC), strong diagnostics skills
- Networking fundamentals and troubleshooting (TCP/IP, VLANs, routing, DHCP, firewalls)
- Virtualization: hands-on with KVM/QEMU and libvirt (VM lifecycle, networking, migration)
- Automation tools; scripting in Bash and/or Python
- Familiarity with Microsoft 365 and identity/SSO/MFA
- Clear communication in distributed teams; English B2+
- Certifications such as RHCSA, RHCE, RHCA, or similar
- Previous experience in an IT helpdesk or support role
- Cloud: OpenStack experience is preferred
Benefits:
- Competitive compensation and support for professional development
- Other perks and engagement opportunities, depending on your location and type of contract
- Share options
- Referral bonuses
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