IT Infrastructure Manager
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Job Description
IT Infrastructure Manager responsible for supporting the Sutherland Connect platform. Delivering technical consultancy and resolving issues with Genesys Omni-Channel solutions.
Responsibilities:
- Responsible for the support of Sutherland Connect platforms.
- Strong knowledge of SIP from the carrier level.
- Understanding of the technical design and troubleshooting steps to support and test.
- Partners with the Business and Service Delivery team to assist with issue resolution of new Program solutions.
- Develop testing solutions to provide proactive testing methodology and use of CYARA tool for monitoring capabilities for all Connect programs.
- Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.
- Interacts directly with clients related to issues, problems, or overall design.
Requirements:
- BS in Computer Science, Engineering or related field or 4 - 6 years’ progressive relevant experience required.
- Strong knowledge of Genesys Platform 4 - 6 years demonstrated experience delivering on multiple, simultaneous projects.
- 4 - 6 years’ experience with vendor management and performance to ensure compliance with commitments and budget.
- Expertise with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture).
Benefits:
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Paid time off
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