IT Manager
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Job Description
IT Manager overseeing the employee technology lifecycle to support a globally distributed team at Scribe. Managing IT infrastructure and providing support to enhance productivity across the organization.
Responsibilities:
- Take ownership of the end-to-end employee technology lifecycle — onboarding, offboarding, device provisioning, account setup, and access management — building a process that's seamless, secure, and scalable for a growing team.
- Manage Scribe's device fleet, including laptop procurement, imaging, configuration, deployment, and returns, using Apple MDM tooling and Kandji to keep all endpoints enrolled, configured, and compliant.
- Own day-to-day administration of access management, including user provisioning/deprovisioning, SSO app management (Okta), MFA configuration, and periodic access reviews.
- Serve as the primary point of contact for internal IT support, troubleshooting hardware, software, and connectivity issues for both remote and in-office employees with speed and empathy.
- Own SaaS tool administration across Scribe's technology stack — managing licenses, tracking usage, evaluating new tools, and ensuring cost-efficiency and compliance.
- Partner with the Information Security team to maintain and strengthen security controls, including device encryption, patching, endpoint protection, and user access governance.
- Support SOC 2 compliance efforts by maintaining internal IT controls, documenting security practices, and collaborating on audit readiness.
- Manage relationships with outsourced providers for office infrastructure, including physical network (e.g. WAN/WLAN, IDF/MDF, VLAN), AV systems, badge access, and related vendor coordination.
Requirements:
- 6+ years of experience in IT operations, IT administration, or a related IT generalist role — ideally at a fast-growing SaaS or technology company.
- Deep hands-on experience with macOS device management, identity and access platforms (Okta required), and the core SaaS stack of a modern tech company (Google Workspace, Slack, Zoom, Notion, etc.).
- You can run autonomously.
- You have a security-first mindset and understand best practices around SSO/MFA, endpoint protection, least-privilege access, and device compliance.
- Excellent communicator who can support employees at all levels.
Benefits:
- Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet.
- Ownership mindset: We’re all owners here, literally. Employees receive equity in Scribe, sharing in the company’s long-term success.
- Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents.
- Time to recharge: Flexible paid time off, plus company holidays to rest and reset.
- Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future.
- Support for growing families: Paid parental leave to help you care for and bond with your growing family.
- Lunch, on us: SF-based employees receive daily catered lunches at our office.
- Easy commutes: Commuter benefits for our office-based team, make getting to and from HQ simpler.
- Level up your home office: Remote? Hybrid? Wherever you work, we’ll support your setup with a home office stipend.
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