IT Specialist – Service Desk Support, Systems Administrator
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Job Description
IT Specialist supporting Lynker, a scientific and technical services company, with SWPC service desk operations. Administering Windows systems, security, devices, and 24/7 space-weather infrastructure.
Responsibilities:
- Provide advanced technical support for users at the Space Weather Prediction Center (SWPC)
- Identify, troubleshoot, and resolve technical problems involving workstations, laptops, mobile devices, and peripherals
- Respond to and resolve advanced Service Desk tickets within defined SLAs and customer satisfaction thresholds
- Manage user accounts in Active Directory and Google Workspace, including permissions, groups, and MFA
- Perform client-system and server patching, upgrades, imaging, and Windows configuration management
- Provision desktop, laptop, and mobile devices, including endpoint security and configuration management agent installation
- Maintain National Critical Systems and Business Enterprise System desktops, laptops, and telephony platforms for 24/7 operational availability
- Manage equipment inventory, labeling, tracking, receiving, sanitization, decommissioning, and reporting
- Provide user training and guidance on system access, operating system usage, cybersecurity, and best practices
- Install and support networked conference-room A/V systems, computers, cameras, projection devices, and telephony
- Assist senior system administrators with network authentication, server troubleshooting, security audits, and compliance
- Research technical specifications, provide cost quotes, and validate equipment orders for procurement
- Support physical movement, deployment, and decommissioning of hardware assets
- Assist the Property Manager with inventory tracking and asset audits
- Follow documented technical procedures and complete assignments independently or under general guidance
- Support operational continuity for the 24/7 space-weather forecasting mission
- Administer email and endpoint encryption platforms
- Support broad IT infrastructure initiatives
Requirements:
- At least a Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution
- At least 3 years of experience in related areas
- 3+ years of progressively responsible experience providing IT helpdesk support and systems administration in a Windows environment
- Strong working knowledge of Windows operating systems, including Windows 10/11 and prior versions
- Knowledge of Microsoft Office Suite
- Knowledge of endpoint configuration management and security tools
- Experience with endpoint encryption, MFA, and IT security compliance practices
- Proficiency in troubleshooting hardware, software, desktop deployment practices, and network connectivity
- Familiarity with Service Desk trouble-ticketing systems and escalation workflows
- Strong customer service and communication skills
- Ability to support users ranging from entry-level employees to scientists and senior executives
- U.S. Citizen or Green Card Holder status required
- U.S. Citizen must have lived in the U.S. for 3–5 years prior to application
- Desired: experience supporting IT services in a 24/7 operational environment or within a federal agency
- Desired: familiarity with NOAA/NWS IT and computing standards, COOP plans, cybersecurity standards, and configuration management requirements
- Desired: working knowledge of scripting or automation tools for Windows-based IT systems and mobile devices
- Desired: experience supporting conference room A/V equipment and VOIP telephony
- Desired: relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate
- Must indicate citizenship or Green Card status in the cover letter
Benefits:
- Comprehensive healthcare for the employee at no monthly cost
- Medical, prescription drug, dental, and vision coverage
- Personal Time Off (PTO) policy plus paid holidays
- Highly competitive compensation plan regularly calibrated against industry and location benchmarks
- 401(k) retirement plan with company matching
- Employee Stock Ownership Plan (ESOP)
- Flexible spending accounts
- Employee assistance program (EAP)
- Short- and long-term disability insurance
- Life and accident insurance
- Tuition assistance/Training/Workforce improvement reimbursement per year
- Spot bonuses for exceptional performance
- Annual Employee Recognition Awards with bonuses
- Employee Referral Program
- Free centralized, self-directed Learning Management System
- Personalized career growth plans for every employee
- Team-oriented work environment
- Lynker is an employee-owned company
- Long-term contract opportunity
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