Technical Support Specialist, Hospitality, German Speaking
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Specialist supporting German-speaking hospitality merchants on Lightspeed’s commerce platform. Troubleshooting escalations, training staff, and driving POS feature adoption.
Responsibilities:
- Provide premium technical assistance and white-glove customer service to Strategic Accounts via email, phone, video, and on-site engagements.
- Identify and recommend best practices to help high-value clients streamline operations and maximize the Lightspeed ecosystem.
- Partner with Implementation teams on warm handoffs for new Strategic accounts.
- Collaborate with Strategic Account Managers to manage daily operations, resolve complex issues, and improve the customer journey.
- Lead unified customer meetings to review requests, forecast requirements, and mitigate risks.
- Conduct remote or on-site account health syncs to drive feature adoption and measurable client growth.
- Provide training to new and existing customer staff.
- Advocate for product enhancements with Product and Development teams.
- Manage high-stakes technical escalations end-to-end, including technical resolution, executive communication, and stakeholder feedback.
- Use diagnostic techniques to isolate root causes and resolve escalated issues.
- Document account complexities and resolutions for global Support teams.
- Write and maintain troubleshooting guides, testing procedures, and internal documentation; track software defects.
- Develop technical expertise across Lightspeed hospitality platforms.
- Contribute to wider team objectives beyond the strict scope of the role.
Requirements:
- This role is open to candidates located in Berlin.
- Excellent verbal and written communication skills in German and English.
- Extensive customer service experience in a technical support role.
- Prior experience in the Hospitality industry.
- Ability to self-manage incoming emails, telephone calls, video calls, meetings, and on-site visits based on priority and customer commitments.
- Strong computer skills and working knowledge of Mac OS.
- Proven troubleshooting skills in a senior support position.
- Strong problem-solving skills to ensure customers use their POS to its full capacity.
- Ability to manage technical escalations of at-risk accounts and identify growth opportunities.
- Flexibility in your schedule to work.
- Knowledge of networking or network support experience is advantageous, but not necessary.
- Understanding of API relevant to SaaS and experience supporting this is advantageous, but not necessary.
- Prior consultant experience is advantageous, but not necessary.
Benefits:
- Equity options in the form of Restricted Share Units (RSUs)
- Health & Wellness credit
- Career development and internal mobility opportunities
- One paid day off per year to volunteer
- Access to professional or coaching services through health apps
- Additional benefits depending on the country of residence
- Inclusive and barrier-free workplace accommodations
Similar Jobs
IT Administrator
IT Administrator managing Zoho CRM, Books, Inventory, Desk, and integrations. Supporting employees and maintaining the IT environment for Indonesian furniture manufacturer Ahti Interiors.
Technical Customer Support
Technical Customer Support Associate resolving complex SaaS issues in Colombia. Troubleshooting APIs and SQL while partnering with Product and Engineering teams.
IT Infrastructure and Security Manager
IT Infrastructure & Security Manager securing Infusion for Health’s multi-site healthcare environment. Managing Microsoft security, compliance readiness, vendors, and network operations remotely across the USA.
Technical Support Specialist, Hospitality – German speaking
Technical Support Specialist supporting strategic hospitality accounts using Lightspeed’s commerce platform. Troubleshooting escalations, training users, and driving software adoption and product improvements.
IT Administrator
IT Administrator supporting Microsoft 365, Windows, networking, and cybersecurity for Atticus’s global managed-services customers. Handling service desk operations and infrastructure administration from the Philippines.
IT Help Desk Analyst – N1, 6-hour shift
Analista de Help Desk N1 prestando suporte técnico remoto a usuários. Resolving Windows, Microsoft 365, access, hardware, and service desk incidents.
Consulting Enterprise Architect
Enterprise Architect guiding Pellera clients through datacenter modernization, hybrid cloud, automation, and enterprise IT transformation. Developing architecture roadmaps and governing complex technology implementations.
Technical Services Representative – Help Desk
Help Desk Technical Services Representative supporting Veritext’s legal technology and litigation-support clients. Troubleshooting desktop, enterprise applications, connectivity, remote access, printing, and hardware issues.
Technical Services Representative – Help Desk
Technical Services Representative troubleshooting desktop, enterprise, connectivity, printing, remote-access, and hardware issues. Supporting clients through Veritext’s technology-enabled court reporting and litigation solutions.
Lead Enterprise Architect
Lead enterprise architecture strategy and modernization for Humana’s healthcare insurance and care-delivery platforms. Govern cloud, application, and technology transformation across enterprise domains.
Technical Support Specialist – Clinical Workflow, Parts Support
Technical support specialist resolving complex clinical workflow and parts cases for Capsa. Diagnosing hardware/software issues, reducing escalations, and coaching frontline support.
Senior IT Engineer
Senior IT Engineer owning Posit's core IT platforms, endpoints, and enterprise AI infrastructure. Advancing GitOps, automation, security, audits, and technical mentorship for a distributed workforce.
IT Specialist – Service Desk Support, Systems Administrator
IT Specialist supporting Lynker, a scientific and technical services company, with SWPC service desk operations. Administering Windows systems, security, devices, and 24/7 space-weather infrastructure.
DevSecOps IT Engineer
DevSecOps consultant implementing cloud security solutions for evoila Frankfurt GmbH customers. Automating Kubernetes security with Python, Terraform, and GitOps.
Head of IT Infrastructure – Security
Leitung der IT-Infrastruktur und Cybersecurity beim europäischen Verpackungs- und Kontraktlogistikanbieter AXXUM. Sicherstellung eines stabilen, sicheren IT-Betriebs an deutschen und europäischen Standorten.
IT Infrastructure Analyst – SecOps
Analista Linux sustentando ambientes corporativos e de clientes da Unifique, provedora brasileira de telecomunicações. Corrigindo vulnerabilidades, aplicando patches e tratando incidentes em infraestrutura crítica.
Office 365 & Azure Support IT Administrator
Office 365 and Azure IT Administrator providing Tier 2/3 cloud support for regulated organizations. Presidio delivers cybersecurity, cloud computing, AI, and managed technology solutions.
Help Desk Manager
Help Desk Manager overseeing U.S. first- and second-level hardware, software, and network support. Supervising specialists and maintaining corporate technology systems.
Help Desk Manager
Help Desk Manager overseeing remote first- and second-level hardware, software, and network support. Supervising specialists, resolving technical issues, and maintaining corporate IT systems.
Senior Consultant, Technical IT Infrastructure
Senior Consultant securing German clients’ IT infrastructures at an independent IT management and cybersecurity consultancy. Leading assessments, audits, security architectures, and cybersecurity improvement projects.