IT Operations Consultant
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Job Description
IT Operations Consultant at Conduent managing platform operations and technical projects for clients. Collaborating across departments for builds and troubleshooting while ensuring service improvements.
Responsibilities:
- Manages platform operations for clients or a small operations team.
- Guides platform maintenance and execution tasks.
- Collaborates with departments for new platform builds and troubleshooting issues.
- Communicates direction on designing and implementing new solutions.
- Advises managers on status updates, issues, or concerns.
- Assists in reviewing documentation and architecture diagrams.
- Administers onsite and remote assistance.
- Participates in planning, daily meetings, backlogs sessions.
- Identifies areas of opportunity to improve our service offering.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements:
- Requires formal education and experience in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages areas of expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
- Requires specialized depth and breadth of expertise.
- Interprets internal or external business issues and recommends best practices.
- Solves complex problems; takes a broad perspective to identify innovative solutions.
- Self-starter, with guidance only required for complex situations.
- May guide functional teams or projects.
- Progression to this level is typically restricted based on business requirements.
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