IT Operations Specialist III
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Job Description
IT Operations Specialist managing services within a cloud-based Kubernetes platform on AWS GovCloud for Rise8. Ensuring reliability, support, and innovative solutions including AI-augmented practices.
Responsibilities:
- Create and manage dashboards related to platform and services availability & performance
- Support and maintain services within a cloud-based Kubernetes platform on AWS GovCloud, including ITSM systems and GitOps tools such as GitLab and GitHub
- Manage user on-boarding and off-boarding processes, accounts, and access controls across platform services, ensuring accurate documentation and timely resolution of support requests
- Use Bash and other scripting tools to automate operational tasks and streamline help desk workflows in accordance with compliance and mission needs
- Collaborate with platform, security, and application teams to troubleshoot issues, maintain service uptime, and ensure alignment
- Take operational responsibility for infrastructure services under your team’s ownership, ensuring reliability and responsive support
- Contribute to the stability and scalability of mission-critical systems by delivering well-documented, auditable, and compliant operational practices
- Proactively improve platform support operations and deliver positive user experiences through consistent service excellence
- Champion AI-augmented ways of working across your engagement(s), leveraging AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale
Requirements:
- Must have an active US DoD Secret clearance
- Must have current Sec+ certification
- A background of 3 to 6 years in IT operations, system administration, or service desk support roles
- Strong customer service mindset and commitment to continuous improvement
- Proven ability to manage user lifecycle processes (on-boarding, off-boarding, access provisioning)
- Experience with ITSM tools such as Jira Service Management, ServiceNow, or Remedy for managing tickets, incidents, workflows, and service requests
- Experience with administration of tools like MatterMost and Slack
- Excellent communication and documentation skills; comfortable supporting both technical and non-technical users
- Experience using data visualization tools such as Grafana
- Experience managing cloud-hosted services such as Keycloak, GitLab, and Red Hat Identity Management (FreeIPA)
- Proficient in Linux systems (preferably Red Hat) and Bash scripting for administrative and automation tasks
- Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration
- Working knowledge of NIST 800-53 security controls
Benefits:
- Flexible schedule in a 100% distributed workforce
- Premium Insurance: We cover up to 100% of the employee premium and up to 40% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
- Retirement: 401k match at 10% gross pay.
- Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
- Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
- Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
- Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
- Equipment: We offer a MacBook Pro
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