IT Support Specialist
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Job Description
IT Support Specialist providing essential IT support for staff at Voltex Electrical. Troubleshooting various hardware and software issues to enhance productivity and streamline operations.
Responsibilities:
- Act as the **first point of contact** for IT support requests via chat, email, ticketing system, or in person
- Diagnose and resolve **day-to-day IT issues**, including:
- How To and any Technical related queries Windows and macOS systems
- Microsoft 365, Google Workspace, and other collaboration tools
- VPN (SASE) and basic network connectivity
- Printers, phones, and peripheral devices
- VOIP (3CX)
- Support **employee onboarding and offboarding**, including:
- Device provisioning and setup
- Account creation, access changes, and offboarding tasks
- Install, configure, and maintain workstation software and hardware
- Assist with **identity and access management (IAM)** activities
- Log, update, and resolve support tickets with **clear, accurate documentation**
- Perform software updates and assist with troubleshooting performance or reliability issues
- Escalate more complex issues to **Tier 2 / Tier 3** support when required (both internal and external)
- Maintain **IT asset records** and manage equipment loans
Requirements:
- 3+ years’ experience in **IT helpdesk, service desk, or technical support**
- Strong working knowledge of **Windows and/or macOS**
- Familiarity with **Active Directory, Azure AD, or similar IAM tools**
- Experience using **IT ticketing systems** (e.g. Jira Service Desk, Zendesk, ServiceNow)
- Experience supporting remote or hybrid work environments
- A practical, methodical approach to **troubleshooting and problem-solving**
- Clear, professional communication skills with the ability to explain technical concepts to non-technical users
- A customer-focused mindset with the ability to **prioritise and manage multiple requests**
- High level of professionalism and discretion when handling company information
Benefits:
- Private Health Insurance
- Paid Time Off
- Work From Home options
- Training & Development opportunities
- Performance Bonus
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