IT Support Technician I
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Job Description
IT Support Technician I assisting clients with IT needs remotely. Responsible for technical support, ticket management, and maintaining high levels of service.
Responsibilities:
- Act as a key layer of support team
- Communicate availability to IT Support Associates
- Self-sufficient with proactive/reactive tickets
- Resolve and escalate support tickets as needed
- Review and action on Brightgauge dashboard KPIs
- Develop knowledge of internal systems and client solutions
- Provide training to IT Support Associates and new employees
Requirements:
- Knowledge of common business technologies
- Experience working in diverse technical environments
- Experience with various cloud infrastructure components
- Efficient problem-solver with high technical skills
- Ability to simplify complex technical solutions for end users
- 1+ years working in IT, with a focus on help desk and customer support
- B2 or higher proficiency in English
- Dedicated working environment/home office with stable internet connection
Benefits:
- Competitive compensation ($18,000-$22,000 annual DOE) and open ended contract
- Cell phone and health & wellness reimbursements
- 5 paid Vacation days annually
- 16 paid Holidays annually - 6 fixed and 10 flexible
- 2 paid volunteer days annually
- Paid sick time
- Peer-to-peer bonus allowance
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