IT System Administrator
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Job Description
IT System Administrator providing support to internal users at Forbes Marketplace. Managing Microsoft 365 administration and ensuring compliance in a fully remote IT landscape.
Responsibilities:
- Administer and maintain Entra features like creating and editing Conditional Access Policies and implementing new Enterprise Applications
- Manage Intune MDM features like OS and software deployments and updates, device configuration and compliance policies
- Triage and resolve Defender vulnerabilities, risky users, and endpoint alerts
- Maintain email anti-spam policies
- Manage sharing policies and permissions in OneDrive and SharePoint
- Maintain and update sensitivity labels, classifiers, DLP policies, and retention settings in Purview
- Manage mailboxes, troubleshoot mail flow, and implement security best practices
- Identify opportunities to automate repetitive processes and implement solutions
- Act as an escalation point for front line support to meet internal OLAs
- Execute onboarding and offboarding tasks, including provisioning and deprovisioning accounts
- Proactively identify recurring issues, find solutions, and document them for IT playbooks
- Administer and configure a variety of SaaS products
- Maintain relationships with assigned vendors
- Recommend technology, tool, or process changes to improve efficiency
Requirements:
- Expert level administrative experience with the Microsoft 365 suite including Entra, Intune, Defender, SharePoint, Purview, Teams, and Exchange
- Strong experience in IT Operations and troubleshooting, supporting an internal user base in a remote and international environment
- Strong experience administering SaaS platforms
- Experience managing third party M365 backup platforms
- Experience working with ITSM platforms
- Proficiency in troubleshooting an evolving variety of technologies
- Critical thinking, decision-making, and prioritization skills
- Self-driven, resourceful, and able to work independently at pace
- Ability to build and maintain relationships with internal and external stakeholders
Benefits:
- Fully remote work environment
- Comprehensive health insurance
- Professional development opportunities
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