Senior Network and Computer Systems Administrator
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Job Description
Senior Network and Computer Systems Administrator managing server and network systems for Cayuse, ensuring operational efficiency and technical documentation. Training provided for tools and technologies used.
Responsibilities:
- Maintain Server Operating Systems running on physical and VM platforms
- Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems
- A solid understanding of monitoring Server Operating Systems(Windows Server, RHEL)
- A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…)
- A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls)
- Ability to communicate complex technical subjects to non-technical customers
- Follow agreed processes and procedures for providing solutions to customer requests or issues
- Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards
- Deliver customer communication to the appropriate level of understanding to ensure a successful outcome
- Document policies, procedures and issues in ticketing system as well as in internal knowledge base
- Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients
- Ability to work independently as well as part of a team as required
- Demonstrate strong client relationship skills
- Willingness to work on a rotating On Call Schedule
- Other duties as assigned
Requirements:
- BA/BS Degree and 5 years or more of experience
- Master’s and three (3) years or more experience
- PhD and 0 years related experience
- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE)
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment
- Interim Secret Clearance required prior to start
- Experience using Remedy or a similar ticketing system
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016
- Demonstrated experience with VMware
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services
- Comprehension of NTFS file share permissions
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Must be able to pass a background check
- Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
- Exceptional verbal and written communication skills
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
- Proven ability to multitask and prioritize in a fast paced environment with changing priorities; adaptable to change and a quick learner
- Must be self-motivated and able to work well independently as well as on a multi-functional team
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
- Desired Requirement: Knowledge of PowerShell scripting a plus
- Cisco Telephony / Router Solutions
- Prior USACE/ACE-IT experience
- Experience supporting Office 365
- Experience working in a DOD environment
Benefits:
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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