IT Systems & Support Specialist – Ops
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Systems & Support Specialist overseeing IT support and infrastructure modernization for Abby Care. Responsible for deploying automation and managing critical tech systems for caregiving operations.
Responsibilities:
- Serve as the primary point of contact for all Level 1 and Level 2 technical issues, including desktop support, network connectivity, application access, and hardware issues.
- Lead the implementation and administration of the AI-powered helpdesk platform; configure automation rules, ticket routing, and self-service workflows to reduce manual intervention and resolution time.
- Provide cross-functional support on applications and systems, assisting employees across all departments.
- Lead the Okta deployment and ongoing administration; build automated provisioning and deprovisioning workflows, configure SSO integrations, and enforce least-privilege access policies across all business applications.
- Design and implement zero-touch onboarding and offboarding automation, integrating Okta, JAMF, and Workday (in preparation for the January 2027 HRS migration from Rippling) to ensure day-one readiness and immediate access revocation at separation.
- Create, maintain, and update high-quality documentation (SOPs, knowledge base articles, and system diagrams) for all platforms, integrations, and support processes.
- Identify recurring technical issues and proactively implement process changes, solutions, and automation to improve efficiency and reduce ticket volume.
- Own the full device lifecycle for a 600-employee fleet (95% macOS, 5% Windows) including procurement, zero-touch provisioning via JAMF and DEP/ADE, asset tracking, maintenance, and secure wipe/destruction.
Requirements:
- 3+ years of professional experience in IT support, IT Systems Administration, or a similar function.
- Hands-on JAMF Pro administration experience required, including configuration profile creation, Smart Groups, policy automation, and zero-touch deployment (PreStage Enrollments, DEP/ADE).
- Okta administration and workflow automation experience required (Okta Workflows or equivalent).
- Hands-on experience supporting and administering Salesforce for business users.
- Proven expertise with Google Workspace administration and support.
- Experience managing and troubleshooting operating systems in a macOS-primary, mixed Mac/Windows environment.
- Practical experience with network troubleshooting (TCP/IP, Wi-Fi, VPN).
- Familiarity with Venn or equivalent virtual desktop/secure enclave solutions for BYOD and offshore environments is a strong plus.
Benefits:
- Health insurance
- Flexible work arrangements
Similar Jobs
Payroll Support Specialist – Fixed-term
Payroll Support Specialist implementing new payroll software while supporting payroll operations. Collaborating with international payroll teams for smooth transitions in a fast-paced environment.
Senior Quality Manager, Customer Care
Senior Quality Manager driving quality improvements in customer care at Swisscom. Utilizing modern methods and data-driven management for customer satisfaction.
Customer Support Advisor
Customer Support Advisor assisting customers with software solutions at TELUS Agriculture & Consumer Goods. Providing support via phone, email, and chat while ensuring customer satisfaction.
Customer Service Representative
Customer Service Representative managing calls and correspondence for child support services. Working from home with a focus on customer service satisfaction in accordance with standard operating procedures.
Customer Care Representative
Customer Care Representative handling inbound calls from Members, Clients, and Facilities. Providing customer service support and managing daily call volume efficiently.
Client Support Specialist
Client Support Specialist supporting Ticketmaster's day-to-day operations and maintaining excellent client relationships. Advising clients on technical issues and coordinating upgrades at client sites.
B2B Customer Support Representative
Customer Support Representative providing technical support for B2B clients at Keeper Security. Handling requests via phone and email while maintaining professional customer relations.
Customer Service Manager
Customer Service Manager leading customer support and service operations at Analyte Health. Ensuring exceptional customer experiences through strategic thinking and high-performing teams.
Bilingual Customer Service Representative
Customer Service Representative ensuring timely and courteous resolution of customer inquiries. Documenting detailed information and engaging in effective communication in English and Spanish.
Director of Customer Care
Director of Customer Care shaping support function at Arketa, a company building a wellness platform. Leading operations, team development, and strategic initiatives for partner satisfaction.
Customer Service Consultant
Customer Service Consultant at CarMax connecting customers with their car purchasing needs. Utilizing knowledge of inventory to provide guidance and ensure customer satisfaction.
Customer Service Consultant
Customer Service Consultant connecting customers online and over the phone to CarMax for their car purchases. Guiding them through the sales process while achieving sales targets and mentoring others.
Customer Service Consultant
Customer Service Consultant providing seamless support for car purchases at CarMax. Connecting with customers online and over the phone to ensure their needs are met.
Program Support Specialist
Program Support Specialist providing Help Desk support and administrative assistance for CPRIT’s scientific peer review process. Managing applications, facilitating meetings, and ensuring compliance with guidelines.
Customer Service Coordinator
Customer Service Coordinator handling inbound and outbound calls for healthcare operations. Collaborating with billing systems and resolving customer inquiries in a remote environment.
Customer Experience Associate
Customer Experience Associate supporting and assisting clients in utilizing Flock Safety technology. Managing customer interactions through various channels and collaborating with internal teams to improve service.
German Customer Support Representative
German Customer Support Representative engaging with clients by managing inquiries and requests in German and English. Collaborating with different departments for optimal service delivery.
Customer Experience Tax Specialist – Surplus Lines
Customer Experience Associate providing front-line tax filing support for surplus lines insurance compliance. Engaging with clients and state regulators while offering exceptional service from a remote location.
Customer Service Representative, PC Department
Remote Customer Service Representative supporting project coordination in the environmental consulting sector. Engaging with clients and managing communications efficiently in a high-volume environment.
Branch Services Support Specialist
Branch Services Support Specialist optimizing SharePoint site resources for Border States. Collaborating with cross-functional teams to improve usability and content access.