IT User Account Administrator
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Job Description
Remote IT User Account Administrator managing identity lifecycle, Microsoft environments, and access governance. Supporting secure, compliant technology operations for Troutman Pepper Locke’s law firm.
Responsibilities:
- Administer and support identity and access management processes across firm systems, applications, and data
- Create, modify, and deactivate user, shared, service, vendor, and application accounts
- Manage onboarding, transfers, role changes, and offboarding activities
- Provision and maintain access, security group memberships, distribution lists, shared mailboxes, and application entitlements
- Administer identity synchronization and provisioning between HR, Active Directory, Microsoft Entra ID, Microsoft 365, and integrated systems
- Implement and support MFA, SSO, and conditional access controls
- Perform access reviews, account audits, and compliance validations
- Troubleshoot identity, authentication, provisioning, and access-related incidents and service requests
- Maintain documentation of account management procedures, provisioning workflows, security controls, and operational standards
- Collaborate with HR, Practice Management, Information Security, Application Support, and business departments
- Support mergers, acquisitions, office expansions, and other firm initiatives involving identity and access management
- Identify automation opportunities through scripting, workflow improvements, and administration tools
- Participate in testing, implementation, and support of new identity management technologies
- Provide guidance and training to end users and IT staff
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field, or equivalent combination of education and experience
- Minimum five (5) years of experience supporting identity and access management functions in a Microsoft-based enterprise environment
- Experience administering Active Directory, Microsoft Entra ID, Microsoft 365, and Exchange Online
- Experience supporting identity lifecycle management, user provisioning, and access governance processes
- Experience implementing or supporting MFA, SSO, Conditional Access, and hybrid identity solutions
- Experience managing security groups, distribution lists, mailbox permissions, shared mailboxes, and access governance processes
- Experience with automation and scripting tools such as PowerShell
- Strong understanding of IAM principles and best practices
- Strong troubleshooting, analytical, and problem-solving skills
- Familiarity with ITIL practices, ticketing systems, and service management processes
- Strong customer service and client-facing experience
- Experience in a law firm, professional services, or highly regulated environment preferred
- Experience with PowerShell automation and administrative scripting preferred
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