Junior Customer Success Analyst – Onboarding
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Job Description
Junior Customer Success Analyst focusing on onboarding and client project management at an HRTech startup. Seeking meticulous individuals who understand tools and project complexities.
Responsibilities:
- Support and assist customers to achieve success using Impulseup.
- Conduct planned meetings and activities with clients.
- Perform demonstrations and configure the Impulseup platform for customers.
- Create, review, and publish various content for our blogs.
- Proactively collaborate with sales, marketing, and product teams to plan new ways to improve the customer experience.
- Stay continuously updated on market trends related to strategic HR.
Requirements:
- Degree in Psychology, Business Administration, Human Resources, or a related field.
- Consultative customer service experience (internal or external) with strong empathy.
- Experience in goal management, performance management, or Organizational Human Development (DHO).
- Experience creating training programs and workshops.
- Experience in strategic planning.
- Interest in diving deep into the product and continuously staying up to date on HR trends.
- Ability to manage a portfolio of clients while maintaining control of technical details.
- Ability to balance empathy with the firmness required to manage expectations.
Benefits:
- 📚 Professional development support: 2 hours per week during business hours for study.
- Recurring feedback and quarterly performance reviews.
- 🥗 Flexible food and meal benefit (Caju Card).
- 💊 Health and dental plans (Unimed): coverage up to 85%.
- ⏰ Flexible working hours.
- 💻 Remote work.
- 💻 Home office allowance (Caju Card).
- 🍃 Day off on your birthday.
- ⏳ Time-of-service day off.
- 🤱 Maternity, paternity, marriage, and bereavement leave.
- 👶 Childcare assistance.
- 🏋️ Wellhub.
- 🩺 Conexa Saúde.
- 🩺 Life insurance.
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