Junior NOC Network Administrator
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Job Description
Junior NOC Network Administrator maintaining IT infrastructure and network services in a veteran-owned company. Collaborating daily with technical staff to enhance operational reliability and performance.
Responsibilities:
- Support the maintenance and management of IT infrastructure within the NOC environment.
- Monitor system performance, availability, and operational health.
- Assist with troubleshooting hardware, software, network, and system-related issues.
- Perform routine system maintenance in accordance with established procedures.
- Support patching and system update activities to help ensure systems remain current and secure.
- Maintain and monitor system backups and backup-related processes.
- Manage or assist with user accounts, access permissions, and basic identity administration tasks.
- Provide technical support to NOC staff to help ensure seamless daily operations.
- Work closely with network engineers, system administrators, and other IT personnel to resolve operational issues.
- Assist with identifying recurring problems and recommending improvements to system reliability and performance.
- Support the implementation of approved system and infrastructure changes.
- Document system configurations, changes, incidents, troubleshooting steps, and resolutions accurately.
- Communicate clearly with both technical and non-technical stakeholders.
- Follow established operational procedures, escalation paths, change management practices, and documentation standards.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree.
- Training or practical experience in system administration.
- Training or practical experience managing and maintaining IT infrastructure in a NOC or similar operational environment.
- Basic proficiency with Windows and Linux operating systems.
- Training or experience with virtualization technologies.
- Training or experience with system monitoring tools.
- Training or experience with backup solutions and backup management processes.
- Foundational understanding of hardware, software, network, and system troubleshooting.
- Strong problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Ability to interact professionally with both technical and non-technical stakeholders.
- Ability to accurately document system configurations, changes, incidents, and resolutions.
- Active U.S. Secret clearance required.
- Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or Red Hat Certified System Administrator are highly desirable.
- Familiarity with ITIL practices is preferred.
- Experience in a fast-paced NOC, service desk, systems operations, or similar operational environment is preferred.
- Requires an Interim DoD Secret or comparable clearance
Benefits:
- Competitive salary, paid twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True Zero
- Company wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
- 3 weeks of PTO starting + 11 Paid Holidays Annually
- 401k Program with 100% company match on the first 4%
- Monthly reimbursement of Cell Phone and Home Internet costs
- Paternity/Maternity Leave
- Investment in training and certifications to broaden and deepen your technical skills
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