Junior Operations Analyst
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Job Description
Operations Analyst supporting college admissions processes at Cardinal Education. Collaborating with teams for workflows and ensuring operational efficiency during peak admissions seasons.
Responsibilities:
- Data Analysis & Process Improvement
- Bottleneck Analysis: Generate insight and analyze the workflow to identify stages where tasks stall by investigating root causes of delays to provide data-backed recommendations to leadership
- Operational Reliability: Uphold established processes and standards meticulously while also identifying areas to improve and innovating solutions
- Project & Systems Management
- Timeline Tracking: Uphold and enforce turnaround times to ensure consistent execution of deliverables across the division
- Task Tracking: Coordinate and monitor progress among action items, ensuring clear ownership and consistent follow-through across the division
- Data Integrity: Manage and audit internal databases within Google Workspace and Monday.com to ensure quality, accuracy, and consistency
- Workflow Optimization: Proactively monitor high-volume workflows during the peak admissions season (August–December) to ensure all fixed deadlines are met
- SOP Development: Convert knowledge and information into formal Standard Operating Procedures (SOPs) for new and existing employees to utilize
- Version Control: Ensure internal resources are updated and accurate with the most current information and data
- Collaboration & Cross-Functional Alignment
- Stakeholder Communication: Relay technical updates and operational decisions clearly and professionally to align the division around shared priorities
- Collaborative Execution: Support management and leadership with ad hoc administrative tasks that align the division around shared priorities and timelines
- Troubleshooting: Serve as the first line of defense for technical glitches in internal databases and protocols for individual contributors
Requirements:
- Bachelor's degree from any Top University in the Philippines
- Business Administration, Management Information Systems, Management Engineering, and Industrial Engineering Degrees are preferred but not required
- Prior experience in project management, data analysis, logistical operations, and administrative roles is preferred but not required
- Fresh grads are welcome to apply
- Proficiency in Google Workspace, Slack, Zoom, and Monday.com is required
- Exceptional English verbal and written communication skills with a strong command of grammar and lexicon
- Experience in education consulting or college admissions is preferred but not required
- Experience working PST hours is preferred but not required
Benefits:
- Competitive salary of $750 a month
- Bi-weekly payouts
- Probationary period to acclimate to the night shift and the industry
- Extensive training in a niche industry
- Opportunities for career growth and salary increase after performance reviews
- Opportunities to work on projects with other divisions when looking to expand skillset
- High-performing employees are considered for company retreats
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