Justice Program Coordinator
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Job Description
Justice Program Coordinator at Mindoula Health providing high-touch care coordination for justice-involved individuals. Managing referrals, scheduling, and collaborating with care teams in a remote role.
Responsibilities:
- Efficiently receive, review, and process incoming referrals across all 37 WA Justice Contract collaborations, verifying eligibility and ensuring swift entry into the program
- Attend and actively participate in warm hand-off case management meetings with justice partners, care teams, and community providers to ensure smooth care transitions for members entering behavioral health services
- Serve as the primary scheduler for member intake assessments and ongoing follow-up appointments, managing complex calendars and reducing no-show rates through direct engagement
- Collaborate directly with Program Directors, Care Extenders, internal Population Health Coordinators, and external health plan/justice partners to streamline workflows and maintain clear lines of communication
- Handle high-volume communications via phone and email, serving as a primary liaison between justice-involved members, care teams, and external stakeholders with high empathy and professionalism
- Maintain accurate referral logs, tracking enrollment metrics, appointment completions, and care coordination efforts within Electronic Health Record (EHR) systems and tracking sheets
- Maintain and update a centralized database of community resources specifically tailored to justice-impacted populations (e.g., re-entry services, behavioral health, housing support)
- Provide cross-coverage for other SPHM Program Coordinators during peak volumes or absences as needed.
Requirements:
- Bachelor’s Degree required (Degree in Human Services, Social Work, Criminal Justice, Healthcare Administration, or related field preferred)
- Proficiency in Google Workspace, Microsoft Excel/Sheets, and data analytics or referral tracking tools
- Prior experience navigating Electronic Health Record (EHR) systems within a strict, HIPAA-compliant healthcare environment
- Strong background, knowledge, or deep interest in justice-involved populations, re-entry initiatives, and behavioral health/substance use support
- Superior organizational and multi-tasking skills, with proven experience managing high-volume scheduling across complex, multi-site programs
- Exceptional verbal and written communication skills with a strong foundation in empathetic, trauma-informed customer service
- Ability to thrive in a fast-paced, high-urgency remote environment while maintaining accuracy and accountability.
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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