Program Coordinator
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Job Description
Remote Program Coordinator coordinating certification and second-party audits for Eurofins, an international life sciences testing company. Managing clients, auditors, compliance records, scheduling, and certification systems.
Responsibilities:
- Provide professional customer service to clients and contractors
- Serve as the main contact for clients, external stakeholders, and scheme owners
- Coordinate and arrange certification and second-party audits end-to-end
- Oversee accreditation and witness audits
- Maintain knowledge of program and accreditation requirements
- Coordinate audit dates with clients and auditors
- Maintain audit scheduling systems and manage the audit diary
- Assign audits to auditors with correct skill categories
- Maintain client, site, audit, and witness records
- Support sales follow-up for new, lost, and gained clients
- Improve certification systems and workflows, including EAOL
- Generate SOPs for EAOL and Eurofins Assurance US systems
- Document certification processes, reports, decisions, and certificates in EAOL
- Ensure accurate pricing and support overdue invoice collection
- Execute certification withdrawals when required
- Manage surveillance, monitoring, and recertification activities
- Attend team meetings, conferences, and trade events as required
Requirements:
- Bachelor’s degree in life science, food science/technology, quality, regulatory affairs, data science, engineering, or related area
- Additional work experience can be substituted for education
- Minimum 1–3 years of experience
- Demonstrated competency with Microsoft Excel, Word, PPT, and databases
- Commitment to providing excellent customer service
- Data management experience is a plus
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Ability to think on your feet and work well under pressure
- Strong interpersonal and communication skills
- Flexible attitude toward work and changing demands
Benefits:
- Comprehensive medical coverage
- Dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Remote work Monday–Friday
- Flexible additional hours as needed
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