Program Leader, Network Coordinator – High School Study Abroad
Posted 11hrs ago
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Job Description
Program Leader Network Coordinator managing recruitment and onboarding for CIEE's high school study abroad programs. Collaborating with various teams to ensure program success and support student recruitment.
Responsibilities:
- Coordinate recruitment in partnership with the Program Leader Network Manager and International Staff; manage applicant communications, schedule interviews, support candidate screening and selection processes, and collaborate with Human Resources to facilitate onboarding and hiring.
- Coordinate onboarding communications and resources for newly hired Program Leaders; maintain and update Canvas training courses, coordinate virtual training sessions, and confirm completion to ensure Program Leaders are prepared for program delivery.
- Coordinate Program Leader and chaperone travel logistics, flight arrangements, and travel communications.
- Maintain regular communications with current and former Program Leaders through engagement initiatives; support referral programs, alumni outreach, recognition efforts, and community-building activities that strengthen the Program Leader network.
- Partner with Sales and other internal stakeholders to support student recruitment initiatives, Program Leader referrals, educator outreach, and successful program delivery through effective communication and coordination.
- Support Program Leader evaluation processes by administering surveys, compiling feedback, maintaining performance records, and assisting with data collection and analysis to identify opportunities for improvement.
- Maintain accurate Program Leader, applicant, and alumni records within Salesforce and other systems; prepare reports, track recruitment, training, staffing, and engagement metrics, support documentation and workflow improvements, and ensure data integrity across Program Leader operations.
- Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned.
Requirements:
- Bachelor's degree.
- One or more years of professional experience in recruitment, customer service, human resources, program coordination, education, sales, or a related field.
- Excellent organizational and project coordination skills with strong attention to detail.
- Strong written and verbal communication skills and the ability to build positive relationships with diverse audiences.
- Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
- Experience using CRM or database systems; Salesforce experience preferred.
- Experience using learning management systems such as Canvas is preferred.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- International travel or study abroad experience is preferred.
- CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together.
Benefits:
- Paid time off
- Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
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